Status | Action |
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Requested | View request: When selecting the View Request option from the consultations table list, a new page displays the your request details.
Cancel request: When selecting the Cancel Request option from the consultations table list, you can select one of the reasons from the list (Change of interest, Duplicate request, Re-schedule the date and time). Make sure to the Yes, Continue! button to proceed with the action. |
Scheduled | View request: When selecting the View Request option from the consultations table list, a new page displays the your request details.
Cancel request: When selecting the Cancel Request option from the consultations table list, you can select one of the reasons from the list (Change of interest, Duplicate request, Re-schedule the date and time). Make sure to the Yes, Continue! button to proceed with the action. |
Completed | View request: When selecting the View Request option from the consultations table list, a new page displays the your request details. |
Canceled | View request: When selecting the View Request option from the consultations table list, a new page displays the your request details. |
Status | Description | Action |
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Draft | Your quotation is in draft mode and has not been received by the Service Provider team yet. | View Request: When selecting this option from the quotations table list, a new page displays detailed information about your request. Alternatively, you can Talk to an Expert or Cancel Request if possible. Resume Draft: When selecting this option from the quotations table list, you are directed to the Request a quoteQuotations page to continue with your quotation request. Delete Draft: When selecting this option from the quotations table list, confirm that draft will be deleted; all the selected service configurations previously saved will be lost. Talk to an expert: When selecting this option from the quotations table list, you are redirected to the Request a quoteQuotations page to discuss about your quoted services with a Kyndryl expert. |
Requested | Your quotation has been sent to the Service Provider team for review. | View Request: When selecting this option from the quotations table list, a new page displays detailed information about your request. Alternatively, you can Talk to an Expert or Cancel Request if possible. Cancel Request: When you select this option from the quotations table list, it initiates the cancellation and a Kyndryl representative will contact you to proceed with this request. During this time, the status of this request is Pending Cancellation . Talk to an expert: When selecting this option from the quotations table list, you are redirected to the Request for a consultation page to discuss about your quoted services with a Kyndryl expert. |
In Progress | The Service Provider team is working on your quotation. | View Request: When selecting this option from the quotations table list, a new page displays detailed information about your request. Alternatively, you can Talk to an Expert or Cancel Request if possible. Cancel Request: When you select this option from the quotations table list, it initiates the cancellation and a Kyndryl representative will contact you to proceed with this request. During this time, the status of this request is Pending Cancellation . Talk to an expert: When selecting this option from the quotations table list, you are redirected to the Request for a consultation page to discuss about your quoted services with a Kyndryl expert. |
Received | Your quotation is ready for your review. | View Request: When selecting this option from the quotations table list, a new page displays detailed information about your request. Alternatively, you can Talk to an Expert or Cancel Request if possible. View Quote: When selecting this option from the quotations table list, the quotation created for you is downloaded so you can open it from your computer and read the details. Talk to an expert: When selecting this option from the quotations table list, you are redirected to the Request for a consultation page to discuss about your quoted services with a Kyndryl expert. |
Expired | Your quotation has expired and is no longer valid. | View Request: When selecting this option from the quotations table list, a new page displays detailed information about your request. Alternatively, you can Talk to an Expert or Cancel Request if possible. Talk to an expert: When selecting this option from the quotations table list, you are redirected to the Request for a consultation page to discuss about your quoted services with a Kyndryl expert. |
Pending Cancellation | You requested to cancel your quotation request (after submitting it or before the quotation was generated) and sent to the Service Provider for review. | View Request: When selecting this option from the quotations table list, a new page displays detailed information about your request. Alternatively, you can Talk to an Expert or Cancel Request if possible. Talk to an expert: When selecting this option from the quotations table list, you are redirected to the Request for a consultation page to discuss about your quoted services with a Kyndryl expert. |
Canceled | Your quotation request has been canceled (before signing the quotation). | View Request: When selecting this option from the quotations table list, a new page displays detailed information about your request. Alternatively, you can Talk to an Expert or Cancel Request if possible. View Request Talk to an expert: When selecting this option from the quotations table list, you are redirected to the Request for a consultation page to discuss about your quoted services with a Kyndryl expert. |
Status | Description | Action |
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Draft | Your subscription is in draft mode and has not been received by the Service Provider team yet. | View Request: When selecting this option from the subscriptions table list, a new page displays your request details. Alternatively, you can Talk to an Expert or Cancel Request if possible. Resume Request: When selecting this option from the subscriptions table list, you are redirected to the Request for a subscription page to continue with your request. Delete Draft: when selecting this option from the subscriptions table list, confirm that the draft will be deleted; all selected service configurations previously saved will be lost. Talk to an expert: When selecting this option from the subscriptions table list, you are redirected to the Request for a consultation page to discuss about your subscribed service with a Kyndryl representative. |
Request Submitted | Your subscription has been sent to the Service Provider team for review. | View Request: When selecting this option from the subscriptions table list, a new page displays your request details. Alternatively, you can Talk to an Expert or Cancel Request if possible. Cancel Request: When selecting this option from the subscriptions table list, it initiates the cancellation and a Kyndryl representative will contact you to proceed with this request. During this time, the status of this request is Pending Cancellation . Talk to an expert: When selecting this option from the subscriptions table list, you are redirected to the Request for a consultation page to discuss about your subscribed service with a Kyndryl representative. |
Generating Contract | The Service Provider team is working on your contract. | View Request: When selecting this option from the subscriptions table list, a new page displays your request details. Alternatively, you can Talk to an Expert or Cancel Request if possible. Talk to an expert: When selecting this option from the subscriptions table list, you are redirected to the Request for a consultation page to discuss about your subscribed service with a Kyndryl representative. |
Contract Ready for Review | Your contract is ready for your review and approval. | View Request: When selecting this option from the subscriptions table list, a new page displays your request details. Alternatively, you can Talk to an Expert or Cancel Request if possible. Talk to an expert: When selecting this option from the subscriptions table list, you are redirected to the Request for a consultation page to discuss about your subscribed service with a Kyndryl representative. |
Contract Signed | You have accepted the contract with the Service Provider. | View Request: When selecting this option from the subscriptions table list, a new page displays your request details. Alternatively, you can Talk to an Expert or Cancel Request if possible. Talk to an expert: When selecting this option from the subscriptions table list, you are redirected to the Request for a consultation page to discuss about your subscribed service with a Kyndryl representative. |
Provisioning in Progress | The Service Provider is working on enabling your new service. | View Request: When selecting this option from the subscriptions table list, a new page displays your request details. Alternatively, you can Talk to an Expert or Cancel Request if possible. Talk to an expert: When selecting this option from the subscriptions table list, you are redirected to the Request for a consultation page to discuss about your subscribed service with a Kyndryl representative. |
Active | Your subscription is now active, and you can start using your new service. | View Request: When selecting this option from the subscriptions table list, a new page displays your request details. Alternatively, you can Talk to an Expert or Cancel Request if possible. Go to Service: When selecting this option from the subscriptions table list, the service is launched. This option is enabled only for services available in My Console or in the specific service page. Cancel Request: When selecting this option from the subscriptions table list, it initiates the cancellation and a Kyndryl representative will contact you to proceed with this request. During this time, the status of this request is Pending Cancellation . Talk to an expert: When selecting this option from the subscriptions table list, you are redirected to the Request for a consultation page to discuss about your subscribed service with a Kyndryl representative. |
Validating | As an existing customer, your existing subscription has been submitted for review and it's being validated before it becomes active. | View Request: When selecting this option from the subscriptions table list, a new page displays your request details. Alternatively, you can Talk to an Expert or Cancel Request if possible. Talk to an expert: When selecting this option from the subscriptions table list, you are redirected to the Request for a consultation page to discuss about your subscribed service with a Kyndryl representative. |
Denied | Your request to activate an existing service has been denied | View Request: When selecting this option from the subscriptions table list, a new page displays your request details. Alternatively, you can Talk to an Expert or Cancel Request if possible. Talk to an expert: When selecting this option from the subscriptions table list, you are redirected to the the Request for a consultation page to discuss about your subscribed service with a Kyndryl representative. |
Expired | Your subscription has expired based on your contract terms. | View Request: When selecting this option from the subscriptions table list, a new page displays your request details. Alternatively, you can Talk to an Expert or Cancel Request if possible. Talk to an expert: When selecting this option from the subscriptions table list, you are redirected to the Request for a consultation page to discuss about your subscribed service with a Kyndryl representative. |
Activating | Your request to activate an existing service is underway. | View Request: When selecting this option from the subscriptions table list, a new page displays your request details. Alternatively, you can Talk to an Expert or Cancel Request if possible. View RequestAdd Details |
Pending Cancellation | You requested to cancel your subscription request (before signing the contract) and sent to the Service Provider for review. | View Request: When selecting this option from the subscriptions table list, a new page displays your request details. Alternatively, you can Talk to an Expert or Cancel Request if possible. Talk to an expert: When selecting this option from the subscriptions table list, you are redirected to the Request for a consultation page to discuss about your subscribed service with a Kyndryl representative. |
Canceled | Your subscription request has been canceled (before signing the contract). | View Request: When selecting this option from the subscriptions table list, a new page displays your request details. Alternatively, you can Talk to an Expert or Cancel Request if possible. Talk to an expert: When selecting this option from the subscriptions table list, you are redirected to the Request for a consultation page to discuss about your subscribed service with a Kyndryl representative. |
Status | Description | Actions |
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New | Your ticket has been submitted and is waiting for a Support agent to acknowledge it. | View Ticket Details |
Open | Your ticket has been acknowledged by a Support agent and is currently working on your ticket. | View Ticket Details |
Awaiting Info | The Support agent needs more information or clarification from you to resolve your ticket. Please reply to the comments made by the agent. | View Ticket Details |
Resolved | The Support agent has proposed a solution for your ticket. Please confirm or decline the proposed solution. | View Ticket Details |
Closed | Your ticket has been resolved to your satisfaction. | View Ticket Details |