Cloud Services

ModernOps configuration

Consultations
Published On Sep 04, 2024 - 11:24 AM

Consultations

Learn how to book a consultation and understand more about service prior purchasing.
Consultations allow you to understand the benefits of a particular service with the help of Kyndryl representatives. If you need additional information from a sales representative, you can schedule a consultation at your preferred time. This is a 30-minute session where you can discuss and determine if the service you selected is the most suitable solution for your environment.
To book a consultation:
  1. From the Kyndryl Marketplace, click the service of your interest.
  2. Scroll down to the bottom of the page and click the
    Schedule a Consultation
     button.
  3. Enter the following details:
    1. Title: Enter a meaningful title to describe your request.
    2. Service category: Select a category, if not already selected.
    3. Service name: Select a service, if not already selected.
    4. (Optional) Service package: Select a service from the dropdown list. This option might not be visible for all services as not all of them include a service package.
    5. Consultation subject: Select the type of inquiry you have regarding the service. You can select multiple options:
      • Pricing
      • Subscription
      • Configuration
      • About Services
      • Billing and Quotation
      • Others 
  4. Description: Enter additional details you want to know during the consultation. This is a mandatory field.
  5. Call type: Select the communication type. This is a mandatory field.
    • Voice call
    • Video call
  6. Meeting date: Select an available date from the calendar.
  7. Time range: Select the time frame where you will prefer to be contacted. This is a 3-hour time slot.
  8. Click
    continue
    .
  9. Review the information entered. If required, click the
    Edit Consultation Details
     button to change or add additional details. Otherwise, click
    Submit Request
    .
You will be redirected to the
Console Consultations
 page. An email will also be sent confirming this request. For more information, see Managing consultations.
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