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What is Kyndryl Bridge? | Kyndryl Bridge is an open integration platform that leverages Kyndryl's core strengths, data-driven insights, and expertise to provide more visibility into and control of your complex IT environment. |
What problems does Kyndryl Bridge solve in the market? | In the 2023 Gartner CEO Survey, Growth, Technology Related and Workforce cover the top three action areas. With Kyndryl Bridge customers can:
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What are the value drivers of Kyndryl Bridge? |
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What are the top outcomes a customer will experience via Kyndryl Bridge? | Customers will benefit from Kyndryl's global scale, deep expertise, a growing ecosystem of alliance partners, and IP. The main benefits include the following:
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Which countries have access to Kyndryl Bridge, and does it support globalization? | Kyndryl Bridge supports globalization. Kyndryl Bridge Integrated AIOps service is available to all core and strategic customers worldwide. Starting with the US, customers can access a new catalog of services and start requesting consultations if they sign-up with a business email ID. Other countries would follow subsequently. |
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What is the registration process to access Kyndryl Bridge? Do I need to create an account? | Yes. A Bridge account provides you with access to various significant functionalities.
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I have signed up for Bridge, but I did not receive my activation email, what do I do? | Contact the Bridge support team by sending an email. |
I received my invitation email, but the token has expired. Can it be reused? | No. Both the invitation link and authentication token can only be used once. If the token has expired, contact the Bridge support team. |
I am new to Kyndryl, after I received my invitation email, am I able to login right away? | Yes. From the email invitation follow these steps:
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I have subscribed to a service, but I can’t find it in Bridge. How can I start using it? | Once your subscription has been activated, follow these steps from the Kyndryl Bridge main page:
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I have explored Kyndryl Bridge, but I still need more information about its services. What can I do? | Log in with your Bridge account and book a consultation with a Kyndryl expert for any of the services available in the service catalog |
How can I contact support if I am experiencing issues with Bridge? | Locate the Create Support Request link, available both at the bottom and at the top right of any Bridge page. When submitting a support request, make sure to identify the specific area of the platform that has issues. If the problem occurs on the Integrated AIOPs site ( https://delivery.kyndryl.net/home/), select Kyndryl Artificial Intelligence for IT Operations as your issue source. Otherwise, select Bridge Platform (Marketplace or Console) for issues happening on the Bridge Platform (such as catalog, quotations, subscriptions, or encountering problems with My Console or widgets). For additional details, visit creating support tickets. |
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What are Bridge Common Services? | Common Services are a set of solutions, services, and capabilities provided by Kyndryl Bridge. They range from ordering, provisioning, and delivering of services to observability, telemetry, and automation |
What Common Services will I get with my account? | Every Bridge enterprise account includes a range of default Common Services as part of the value proposition. These applications will be gradually added over time. Currently, your account comes with Identity & Access Management (IAM), Connections, Common Discovery, Common Metrics, Container Cluster Management (CCM), Common Actions, and Common Inventory as default features. Additional Common Services coming up include Tags, Audit, Topology, and more. |
What is IAM? | Identity Access Management (IAM) facilitates the management of out-of-the-box role-based access controls, custom roles, access groups, access policies, and attribute-based access controls. This authorization model improves the user experience by increasingly converging all authorization and access management in one single place to better govern the capabilities of all Kyndryl Bridge services. |
What is Connections? | Connections enhance Kyndryl Bridge services' capabilities by connecting multiple external technology providers that interact with the platform, all in one convenient location. |
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What is Common Discovery? | Discovery provides users with the ability to view the most recent discovery status information, including the time, duration, and number of assets discovered per cloud provider for each asset account. This service is designed to help users troubleshoot discovery errors and gain insights into any technical problems that may have prevented asset discovery, such as authentication failure. |
What are the benefits of Common Discovery? |
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What is Common Inventory? | Inventory serves as a trusted single system of record discovery of the entire IT infrastructure. It creates a complete, up-to-date, and accurate record while providing data integrity and consistency. |
What are the benefits of Common Inventory? |
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How can I request a quote or subscribe to the Common Discovery and Common Inventory services? | Discovery and Inventory are default services for a limited period and do not require a separate quote or subscription. They are automatically enabled upon creation of a Bridge Enterprise account. |
How can I start consuming Common Discovery and Common Inventory? | Although these applications are enabled by default, a simple configuration is required. This involves three simple steps:
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I have Common Inventory enabled and I still do not see any data. Where is the data come from? | Common Inventory is sourced from Common Discovery data. The data can be seen once Common Discovery service is properly configured (including connection) and the synchronization process is completed. Then, you can start reviewing data on Common Inventory services. |
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What is Topology? | Topology is a logical depiction of the configuration of all the enterprise’s IT infrastructure elements, including physical and virtual devices, applications, nodes, and more. |
What are the benefits of Topology? |
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How can I request a quote or subscribe to Topology? | Topology is a default application for a limited period and does not require a separate quote or subscription. It is automatically enabled upon creation of a Bridge Enterprise account. |
How can I start consuming Topology? | Although Topology is enabled by default, a simple configuration is required. This involves three simple steps:
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What is Container Cluster Management? | Container Cluster Management (CCM) provides actionable insights that assist with understanding your cloud's actual resource consumption compared to planned consumption, enabling a balanced cloud service inventory. |
What are the benefits of Container Cluster Management? | Common data model that can capture, normalize, and maintain tools data over time across the different cloud providers.
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How can I request a quote or subscribe to Container Cluster Management? | CCM is a default application for a limited period and does not require a separate quote or subscription. It is automatically enabled upon creation of a Bridge Enterprise account. |
How can I start consuming Container Cluster Management? | Although CCM is enabled by default, a simple configuration is required. This involves three simple steps:
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What information can you see in Common Metrics results? |
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How is Common Metrics enabled? | Common Metrics is enabled by default. Metrics is displayed automatically under the Services Switcher menu. |
What permission I need to access Common Metrics? | Make sure to have Common metrics permission based on the Common Discovery service. |
What are the benefits of Common Metrics? |
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I have Common Metrics enabled and I still do not see any data. Where is the data come from? | Common Metrics is sourced from Common Discovery data. Therefore, make sure to have Common Discovery services enabled so you can start reviewing data on Common Metrics services. |
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How can I request access to Common Actions? | Authorized customers can view the Actions into the applications enabled by default under the Services Switcher menu. |
Which access policies are required to have Common Actions? | You will need to have the "Actions register admin" permissions as part of the "Platform Administrator". To assign admin permissions only to specific dedicated user as admin for "Actions", this user should have "Platform Viewer" and "Actions Administrator and Register Admin" access policies. Kindly note that services can be provisioned from IAM page. |
Once you have access to Common Actions, how can I view the data? | Make sure to import actions from the Actions Admin page. You can import out-of-the-box (OOTB) or bring your own actions. |
What are the benefits of Common Actions? |
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Which pages can I access with Common Action services? | With Common Action services, users can review the following pages:
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What services can be integrated with Common Actions? | Common Actions services can be integrated with Common Inventory, Container Cluster Management (CCM), and more. |
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Why my Console does not display any of my information if I am a Kyndryl customer with active subscriptions in my account? | The Kyndryl Bridge team is actively working to add your subscriptions data on My Console . If you are already an Integrated AIOps, Cost & Assets Management, or FinOps customer, please reach out to your Delivery Partner or Account Manager. |