Introduction to Service Provider
Introduction to Service Provider
Learn the main concepts, capabilities, functions, integrations, and roles of Service Provider.
The Service Provider in Kyndryl Modern Operations Applications involves a number of concepts that are described below to help you better understand everything that it entails as a service.
In a nutshell, a Service Provider is a vendor that provides IT solutions or services to end users and organizations.
Then, a Service Provider tenant is a Kyndryl Modern Operations Applications tenant created for service providers to manage a group of customer tenants and deliver IT solutions to these customers.
The Service Provider tenant has the following capabilities:
- Create, update, and delete customer tenants.
- Enable or disable applications for customer tenants.
- Set up IdPs for customer tenants.
- Manage customer connections to external technologies like cloud providers and tools providers.
- Proxy into customer tenants with limited permissions to perform initial basic settings or provide support as needed.
With the Service Provider Tenant Manager, you can create different customer tenants according to your needs, add the necessary applications, manage your customer tenants, and even proxy into them.
A customer tenant is a Kyndryl Modern Operations Applications tenant created by a Service Provider administrator for its customers.
Delegation is the process of a customer tenant handing over their authority to a Service Provider as a user with limited capabilities of their tenant.
In Kyndryl Modern Operations Applications role-based access control, delegation of access involves delegating a set of permissions that a Service Provider tenant can assume in their customer tenants.
Delegated access allows a Service Provider to log in to its customer tenants without being invited to the tenant. A Service Provider can log in to its customer tenants only when it has been agreed with the customer and the delegated access flag is enabled for the particular Service Provider tenant manager.
Service Provider administration
The Service Provider Administration portal is a unified, single portal targeted at service providers. It enables a brand-new business model with governance capabilities to manage services at scale for small and medium-sized customers.
The Service Provider Administration portal addresses the main needs of IT service providers, such as resellers and cloud provider partners, to execute their business and manage their customers efficiently.
This self-service digital experience portal enables service provider administrators to create and manage their customer tenants. Basically, a service provider acquires this service and leverages the platform to execute its business model, which is providing cloud services to its customers, managing those services, and billing for those services. It enables multi-tenant management with scalability, automation, and governance across all tenant resources.
The Service Provider administration portal provides the following benefits:
- Unified customer life-cycle management
- Offering a comprehensive tool for onboarding, managing, and delivering customer services.
- Helping you gain value by enabling the appropriate platform applications and features of your choice.
- Providing the advantage of customer data isolation from one customer to the other.
- Scalability and automation
- You can easily deploy one new customer tenant in minutes based on your preferred settings.
- Cross customer visibility and monitoring
- Visualizing customer tenant status, monitoring tenants and managing their platform main settings.
- Customer platform connections management
- Enabling connections with various cloud providers from one single portal.
- Managing which cloud providers to enable your customers.
- Acquiring services and selectively publishing to your customers.
- Enabling provider connections to your customers.
- Centrally manage costs, resources, and utilization information for your customer tenants
- Manage your service operations, your catalogs, and your customer catalogs
To keep Pricing Policies and rates aligned, the default currency in the Service Provider tenant will be the same currency for the customer tenants.
Service Provider functions and capabilities
The following sections provide detailed information about performing the functions of Service Provider:
- Consolidate and manage tenant costs, data, and utilization: Managing Cost & Asset Management for Service Providers, Cost Attribute visibility, and add a Customer Tenant through a Dynamic Resource Group.
- Experience catalog management for cloud resources: Manage the Enterprise Marketplace for Service Providers, handle the Catalog Management Dashboard, catalog management functions, catalog management tab categories, run the master catalog category, and deploy Enterprise Marketplace modes.
- Known Issues for Service Provider: Known issues and behavioral caveats while using Service Provider.
- Shared Services for Service Provider: Corporate Currency for Service Provider and Pricing Policy for Service Provider.
- Onboard and manage tenants to provide cloud services: Manage accounts and customer tenant connections.
- Personalize the tenant page: Managing white labeling in customer tenants.
- Set up and distribute tenant connections and actions in minutes: Manage customer tenant connections and distribute customer tenant actions.
- Work with APIs: Service Provider APIs.
Service Provider integrations
The Service Provider integrates with Cost & Asset Management (CAM). CAM for Service Providers offers various functionalities to view both the service provider and the customer tenant data.
Integration with Cost & Asset Management (CAM):
CAM for Service Providers offers a range of functionalities that allow Service Providers to view and manage both their own data and that of their customer tenants. Using CAM, Service Providers can consolidate and view all customer costs within a master tenant dashboard, enabling centralized management of costs, resources, and utilization data. This data is also accessible to customer tenants, ensuring transparency and efficient resource management. To learn more about CAM integration, see CAM for Service Providers.Integration with Enterprise Marketplace:
The Service Provider also integrates with the Enterprise Marketplace. In this setup, the Service Provider creates and maintains a central catalog of service offerings, the master catalog. This catalog is distributed to client tenants, who can then discover and select the needed services. This integration ensures that customers access a consistent and comprehensive set of service offerings. From there, customers will discover and pull the services as appropriate.
To learn more about how Service Provider integrates with Enterprise Marketplace, see Enterprise Marketplace for Service Providers.
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Integration with Shared Services:
Shared Services for Service Providers is a collection of features that Service Providers offer to their customer tenants as part of their service package. These services are integrated to enhance the overall value and efficiency of the offerings provided to customers. To learn more about how Service Provider integrates with Shared Services, see Shared Services for Service Provider.Service Provider role
What a specific user can do in Service Provider depends on the role that that user is assigned.
The following roles currently exist in the system. For more information, see
- Service Provider Administrator:The Service Provider Administrator is a role given to the first user in the Service Provider tenant, who has full administrative access to the platform and to manage customer tenants.
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