Kyndryl Bridge is an open integration platform that leverages Kyndryl's core strengths, data-driven insights, and expertise to provide more visibility into and control of your complex IT environment.

In the 2023 Gartner CEO Survey, Growth, Technology Related and Workforce covered the top three action areas. With Kyndryl Bridge customers can:

Accelerate the value of business using technology.
Obtain visibility and strategic guidance to make smarter decisions.
Quickly respond to market with techonology capabilities.

Holistic observability: Complete view across business operations, reducing complexity. Seamless integration, insights, and smart automation. Seamless integration, insights, and smart automation.
Integrated intelligence: Applying intelligence for better business outcomes. Grounds up applied AI/ML capability on customer data to predict next best actions. Quick and easy recommendations to attain efficiency.
Enterprise operability: New levels of speed, accuracy, and efficiency.  Smart automations to streamline optimization and response times. Broad spectrum of services enabling full visibility and operational optimization.
Business accelerators: Accelerated path to achieve financial, market, and business goals. Accelerated solutions to achieve faster deployments and quicker time to market. Enhancing return on investment through streamlined processes and strategically utilizing IT.
Digital marketplace: Integrated digital offerings bringing continuous innovation. Discover, try, buy, and subscribe to services that seamlessly integrate with today's IT systems.  Turnkey solutions enabling business to modernize applications, automate operations and shorten time to market.

Customers will benefit from Kyndryl's global scale, deep expertise, a growing ecosystem of alliance partners, and IP. The main benefits include the following:

Improved outcomes through a unified experience.
Work optimization with data and AI.
Enablement of digital business at scale.
Access to modern digital services aligning to market needs, compliance requirements, and governance framework.

Kyndryl Bridge supports globalization. Kyndryl Bridge Integrated AIOps service is available to all core and strategic customers worldwide. Starting with the US, customers can access a new catalog of services and start requesting consultations if they sign-up with a business email ID. Other countries would follow subsequently.

Yes. A Bridge account provides you with access to various significant functionalities.

Visitor: Visit the Kyndryl Bridge site and sign up for an account in the top right corner of the page. As a visitor, you can explore select features, such as viewing the catalog of services and scheduling a free 30-minute consultation to acquire a deeper understanding of Bridge services.
Enterprise: Contact a Kyndryl representative to create an Enterprise account. An Enterprise account allows you to request quotations, subscribe to multiple services, contact support, and access the Console to manage your services.

Contact the Bridge support team by sending an email.

No. Both the invitation link and authentication token can only be used once. If the token has expired, contact the Bridge support team.

Yes. From the email invitation follow these steps:

Copy the link and open it in your browser’s incognito mode.
Fill out the form with your personal information.
Click
Sign up
and set up your password.
You’ll receive another email to verify your account details.
Click
Activating your Kyndryl ID
and set up the two-factor authentication or skip this step for another time.

Once your subscription has been activated, follow these steps from the Kyndryl Bridge main page:

Log in
to Bridge in the top right corner of the page.
Click the
Console
link in the top right corner of the global navigation bar. The
Console
interface provides a unified operational view to optimize IT operations.
Once you are redirected, click the
Services Switcher
icon, located in the top left corner of the global navigation bar. The
Services Switcher
is a hub where you can access and use all your active services.
From there, select the service that you want to use.

Log in with your Bridge account and book a consultation with a Kyndryl expert for any of the services available in the service catalog

Locate the

Create Support Request

link, available both at the bottom and at the top right of any Bridge page.  When submitting a support request, make sure to identify the specific area of the platform that has issues. If the problem occurs on the Integrated AIOPs site ( https://delivery.kyndryl.net/home/), select

Kyndryl Artificial Intelligence for IT Operations

as your issue source. Otherwise, select

Bridge Platform (Marketplace or Console)

for issues happening on the Bridge Platform (such as catalog, quotations, subscriptions, or encountering problems with Console or widgets). For additional details, visit creating support tickets.

Common Services are a set of solutions, services, and capabilities provided by Kyndryl Bridge. They range from ordering, provisioning, and delivering of services to observability, telemetry, and automation

Every Bridge enterprise account includes a range of default Common Services as part of the value proposition. These applications will be gradually added over time. Currently, your account comes with Identity & Access Management (IAM), Connections, Common Discovery, Common Metrics, Container Cluster Management (CCM), Common Actions, and Common Inventory as default features. Additional Common Services coming up include Tags, Audit, Topology, and more.

Identity Access Management (IAM) facilitates the management of out-of-the-box role-based access controls, custom roles, access groups, access policies, and attribute-based access controls. This authorization model improves the user experience by increasingly converging all authorization and access management in one single place to better govern the capabilities of all Kyndryl Bridge services.

Connections enhance Kyndryl Bridge services' capabilities by connecting multiple external technology providers that interact with the platform, all in one convenient location.

Discovery provides users with the ability to view the most recent discovery status information, including the time, duration, and number of assets discovered per cloud provider for each asset account. This service is designed to help users troubleshoot discovery errors and gain insights into any technical problems that may have prevented asset discovery, such as authentication failure.

Real-time visibility: Discovery offers real-time visibility into users’ multi-cloud and virtualized on-premises infrastructure. It provides out-of-the-box support for popular cloud providers.
IT estate visibility: Users can easily access the status of immediate discovery, the number of resources and metrics discovered, error messages, and error reasons.
Easy extensibility: Discovery allows users to incorporate their own data and further customize their asset management experience
Synchronization process and real-time updates: Discovery establishes continuous synchronization, keeping the asset inventory up to date. It tracks changes in cloud environments, such as resource additions or removals, and reflects these updates in a centralized repository. This enables accurate asset management, including metrics and governance.

Inventory serves as a trusted single system of record discovery of the entire IT infrastructure. It creates a complete, up-to-date, and accurate record while providing data integrity and consistency.

Real-time visibility: It offers real-time visibility into users’ multi-cloud and virtualized on-premises infrastructure. It provides out-of-the-box support for popular cloud providers.
IT resources observability: Users can utilize a comprehensive dashboard that offers a holistic view of all aspects of their IT estate. It includes features such as resource tags management, an interactive dashboard, and views of applications and resources based on providers, accounts, applications, environments, and operating systems.
Easy extensibility: Inventory allows users to incorporate their own data to enhance the discovery process and further customize their asset management experience.

Discovery and Inventory are default services for a limited period and do not require a separate quote or subscription. They are automatically enabled upon creation of a Bridge Enterprise account.

Although these applications are enabled by default, a simple configuration is required. This involves three simple steps:

Invite and manage application users through the Identity and Access Management framework (IAM) accessible via the Bridge Console secondary menu.
Centralize the management of vault credentials data by navigating in the Connections page. Go to Console, select
Allow between 2 and 24 hours for the Common Discovery synchronization process to complete. Once finished, return to the application by navigating to the Bridge Console.

Common Inventory is sourced from Common Discovery data. The data can be seen once Common Discovery service is properly configured (including connection) and the synchronization process is completed. Then, you can start reviewing data on Common Inventory services.

Topology is a logical depiction of the configuration of all the enterprise’s IT infrastructure elements, including physical and virtual devices, applications, nodes, and more.

Deeper insights on dependency analysis, impact, and blast radius.
Enhanced analytics with affinity data such as alert correlation.
Capacity planning, resource leveling, and optimization.
Cloud migration and target optimization assistance with adjacency, co-location, and node distance.
Cognitive Root Cause Analysis (RCA) strengthening and remediation actions.
Maintenance and potential improvement of device visibility.
Improved troubleshooting activities.
Improved understanding of the network and useful visual reference points.
Live performance insights with increased network control and security.

Topology is a default application for a limited period and does not require a separate quote or subscription. It is automatically enabled upon creation of a Bridge Enterprise account.

Although Topology is enabled by default, a simple configuration is required. This involves three simple steps:

Invite and manage application users through the Identity and Access Management framework (IAM) accessible via the Bridge Console secondary menu.
Centralize the management of vault credentials data by navigating to the Bridge Console Connection Manager, if you have not done so while setting up other Common Services.
Allow between 2 and 24 hours for the Discovery synchronization process to complete. The duration of this process is contingent upon the quantity of cloud assets and the available resources. It's important to note that the Topology process relies on Common Discovery for data population. Once finished, return to the application by navigating to the Bridge Console.

Container Cluster Management (CCM) provides actionable insights that assist with understanding your cloud's actual resource consumption compared to planned consumption, enabling a balanced cloud service inventory.

Common data model that can capture, normalize, and maintain tools data over time across the different cloud providers.

Integrate visual cluster management dashboards including cluster overview, workloads, network, configuration, storage, access control, policies, and resources.
Highly scalable solution, capable of supporting huge number of clusters.
Enhanced real-time insights with actionable insights page.

CCM is a default application for a limited period and does not require a separate quote or subscription. It is automatically enabled upon creation of a Bridge Enterprise account.

Although CCM is enabled by default, a simple configuration is required. This involves three simple steps:

Invite and manage application users through the Identity and Access Management framework (IAM) accessible via the Bridge Console secondary menu.
Centralize the management of vault credentials data by navigating to the Bridge Console Connection Manager, if you have not done so while setting up other Common Services.
Allow between 2 and 24 hours for the Discovery synchronization process to complete. The duration of this process is contingent upon the quantity of cloud assets and the available resources. Once finished, return to the application by navigating to the Bridge Console.

Metrics streaming errors: The number of errors while fetching metrics broken down by module.
Metrics checked during streaming: The number of metrics events that were checked to be streamed broken down by module.

Common Metrics is enabled by default. Metrics is displayed automatically under the Services Switcher menu. 

Make sure to have Common metrics permission based on the Common Discovery service. 

Filter the data based on the provider accounts.
Review the subscribed metrics module in Metrics page.
Download the previous run history in .JSON format.

Common Metrics is sourced from Common Discovery data. Therefore, make sure to have Common Discovery services enabled so you can start reviewing data on Common Metrics services.

Authorized customers can view the Actions into the applications enabled by default under the Services Switcher menu. 

You will need to have the "Actions register admin" permissions as part of the "Platform Administrator". To assign admin permissions only to specific dedicated user as admin for "Actions", this user should have "Platform Viewer" and "Actions Administrator and Register Admin" access policies. Kindly note that services can be provisioned from IAM page.

Make sure to import actions from the Actions Admin page. You can import out-of-the-box (OOTB) or bring your own actions. 

Allows to manage your resources using a simple action or orchestration of actions.
Helps to remove most of the human error from processes by executing actions with just one click, avoiding manual and repetitive work.
Collects data on everything you do, filing it into reports that you can analyze and to identify issues in your processes you might not have noticed.
Allows to filter resources based on the application they are affiliated to, providing a general state of your application inventory.
Tracks and shows important attributes related to a resource action by displaying the historical data of all actions executed by type or status.

With Common Action services, users can review the following pages:

Actions Admin
Actions History

Common Actions services can be integrated with Common Inventory, Container Cluster Management (CCM), and more.

The Kyndryl Bridge team is actively working to add your subscriptions data on

My Console

. If you are already an Integrated AIOps, Cost & Assets Management, or FinOps customer, please reach out to your Delivery Partner or Account Manager.