At the right side of the Customer & Distributed Service Offerings table, it is the Recent Issues table. This table is a view of the last 1000 failed operations on customer catalogs for the last seven days. It includes the name of the customer, the date and time it failed, and a description of the failed operation.

The feature provides an opportunity for you as a service provider to work on fixing the issue identified proactively for your customer, to avoid it from happening again. Many of the errors can be resolved by retrieving the operation, however, you might need to solve an underlying problem before you can successfully retry the operation. Once you have identified the root cause of the underlying problem and fixed it, you can retry the failed operations.

The Orders by customer table provides insights on how your customers order and consume cloud services across providers. The results are aggregated monthly on hourly basis and show how many orders failed and completed.

The Orders by customer table includes the following information:

Month
: The month in which the orders took place.
Customer
: The customer that placed the orders.
Provider
: The Public Cloud Service Provider for which SOs orders were placed.
Status
: Either failed or completed orders.
Number of orders
: The total amount of orders, failed and completed.

This table gives you insights on how you as service provider are distributing services to your customers, what kind of services they face problems with, the total number of orders and what trend in consumption across providers they are presenting.

It also helps you to understand your customers' needs versus the services you are providing to them.

You can

filter the view

by selecting one or more providers to display, and selecting the status of the operation, between Completed and Failed for provisioned services. After selecting the desired information to visualize, click

Apply

.

It also allows you to sort the information in ascending or descending alphanumeric order by clicking the arrows next to the name of the column.

The filter and sort features allow you to get insights on which Public Cloud Provider have the most completed or failed provisioned services, the number of orders of each provider and insights of how many orders have each customer per service provider.

By comparing the number of orders per a given month, you can also visualize which orders have been placed by the customer, for Providers. This gives you insights into the providers for which the customer has placed the largest number of orders.

This feature also allows you to understand the customer’s usage patterns and preferences for a given Provider’s Service Offerings.

By looking at the total number of failed orders, you can quickly identify the reason of the failure from the Recent Issues panel. This let you proactively identify and fix issues that prevent your customer from successfully ordering Service Offerings for any provider.

You can also view the completed orders placed by your customers and determine how many of them are using specific Service Offerings from certain providers, which can give you insights on whether to augment or reduce the Service Offerings for the customer catalog to reflect their usage patterns and preferences.