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Service Overview
Published On Sep 08, 2025 - 1:38 AM

Service Overview

Discover key metrics and insights on service performance and status in the Service Overview tab.
The Service Overview tab provides
key information about the performance and status of a service. You can select the date range to know the service overview for a specific period. Service Overview provides information about the following metrics:
  • Mean Time to Respond by Tool (Hours):
     Displays the average time taken in hours to respond to a security threat or incident after it occurs.
  • Mean Time to Resolve by Tool (Hours):
    Displays the average time taken in hours for complete restoration of the affected resources.
  • Mean Time to Detect by Tool (Hours):
     Displays the average time taken in hours to identify a security threat or incident after it occurs.
You can click on the
More Info
link available below the KPIs to get a drilldown view of the Event Status, Event severity, and Event Details.
  • Service Tools:
     It displays the number of service tools integrated in a bar chart and tabular view. You can select the desired format from the
    Toggle View Mode
     option. You can download the content in CSV, PNG, and JPG formats by clicking on the
    Download Menu
     option available in the right corner of the Service Tools section.
  • Event Severity:
     It displays the number of events based on the severity in a bar chart and tabular view. You can select the desired format from the
    Toggle View Mode
     option. You can download the content in CSV, PNG, and JPG formats by clicking on the
    Download Menu
     option available in the right corner of the Service Tools section. You can click on the
    More Info
    link available below the KPI to get a drilldown view of the Event Status, Event severity, and Event Details.
  • Event Status:
    It displays the status of the events in a bar chart and tabular view. You can select the desired format from the
    Toggle View Mode
     option. You can download the content in CSV, PNG, and JPG formats by clicking on the
    Download Menu
     option available in the right corner of the Service Tools section. You can click on the
    More Info
    link available below the KPI to get a drilldown view of the Event Status, Event severity, and Event Details.
  • Events per Day:
     It displays the number of events per day in a line chart. You can select the desired format from the
    Toggle View Mode
     option. You can download the content in CSV, PNG, and JPG formats by clicking on the
    Download Menu
     option available in the right corner of the Service Tools section.
    The Service Overview tab is available for all accounts by default. The rest of the tabs, such as SIEM, EDR, and VM, will be available based on the customer selections.
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