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Onboarding Network Devices
Published On Jun 02, 2026 - 4:18 AM

Onboarding Network Devices

Discover how to concurrently onboard disparate network monitoring devices to your environment using the automated onboarding feature.
Kyndryl Network and Edge supports multiple network devices and has automated the ability to concurrently onboard all supported devices in your environment. Administrators access the onboarding feature through the AIOps Administrative portal.
The administrative portal contains the following features:
  • Download CSV Template:
     A CSV file containing all the required fields that you must complete for every device you intend to onboard.
  • Add Device:
     An onboarding wizard that steps you through the process of onboarding your network monitoring devices using the completed CSV form.
  • Network device table:
     A table that displays accounts for all network devices. Click an account to view all devices that have been submitted including pertinent detauls and onboarding status by Network Monitoring device. The services recognizes all devices in association with a single account and they must be uploaded in that context. Example: you have devices on your network owned by three different accounts: ABC, NBC, and CBS. Devices must be submitted and onboarded in the context of only one of those three accounts.

Onboarding CSV template and validation

The CSV template contains placeholders for all supported information for your network devices. After downloading the template, populate it with values for each category in the template for each device. The information you provide will first be validated during the upload, recording basic errors such as duplicate device names and valid serial numbers.
Devices that are onboarded error-free will show a green check, and those with validation errors will show a red x. To correct an identified error, you can update the device property in the CSV file and re-submit the file, or click the elipsis at the end of the row. Clicking the elipsis displays an action menu that includes
Edit
. Click
Edit
 to display the side drawer containing attributes for the selected network device. If the upload detects errors, the invalid attribute value is displayed in red. Correct the identified errors and submit again.

Onboard your devices

Use the following procedure to upload your network devices:
  1. Upload the CSV template file containing information about your network monitor.
  2. The service validates all network devices known by Zabbix or Netbox.
  3. The service onboards the devices known by Zabbix and Netbox.
The service is capable of concurrently onboarding devices from both Zabbix and Netbox if you are using both. However, you must Use the following procedure:
  1. Navigate to Kyndryl Bridge.
  2. Click the hamburger icon. The service displays a dropdown menu.
  3. Hover over AIOps. The service displays a cascading menu.
  4. Click
    Managed Network Services
     under Kyndryl Services.
  5. Hover over the Home icon in the the left navigation bar. The service displays a dropdown menu.
  6. Hover over
    Admin
     to display administrative actions.
  7. Select
    Device Onboarding
    . The service navigates to the Network Devices page.
  8. Click
    Download CSV Template
    .
  9. Complete the template form.
  10. Click
    Add Device
    . The service displays the Adding Devices dialog with instructions.
  11. Click
    Browse Files
    . The service presents an upload dialog.
  12. Use the dialog to submit your completed CSV files.
    1. The service activates the
      Upload files
       button.
    2. The service validates the file and reports any missing information such as columns that are required.
  13. Click
    Upload files
    . The service then validates the information contained in the file and reports the success or failure of the upload. Example: the service cannot find one of the accounts. The service displays a dialog with a notification that account does not exist and halts the operation. The service displays a new line item in the table for each account that passed the validation.
  14. Click the account name (first column in the table). The service navigates to the account details page. The details page provides the following tabs:
    • Summary:
       All devices with upload details for each device, such as a time stamp, and the onboarding status. It also provides a device count for Zabbix and Netbox devices.
    • Netbox:
       All Netbox devices with details and onboarding status for each device.
    • Zabbix:
       All Zabbix devices with details and onboarding status for each device.
    • Backbox:
       All Backbox devices with details and onboarding status for each device.
  15. Use the search field to filter for specific devices.
Once onboarded, customers can submit a list of devices, for the purpose of discovering device details. The Discovery service contacts the onboarded devices from the submitted list and receives self-reported details, which are then passed to the Kyndryl Inventory service.
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