Category | Description |
|---|---|
Application Management | Refers to managing IT health and ensuring business application availability, focusing on application types and their dependency on IT infrastructure. The performance of applications depends on the stability of components such as servers, networks, and storage systems. |
Asset Management | Encompasses the entire lifecycle of managing assets, from procurement to disposal, including financial aspects like license management, and relies on Inventory Management. |
Automation | Refers to all content related to automation, regardless of the technology used. This includes the success/failure of automation and opportunities for further improvement. |
Backup and Resiliency | Refers to all content related to data backup, archival storage, redundancy, and resilience. |
Digital Workplace Management | Refers to all content associated with end-user device support, management, and related services. Like a mainframe, it has its own category as it is typically managed separately. Other categories will also have workplace content. |
Environment Build and Decommission | Refers to all aspects of infrastructure build-out, including network, servers, operating systems, and software installations. It also addresses system integration in the Service and Systems Management environment, focusing on backup and support and their effects on operational stability. Registering the new server updates records for traceability and readiness. |
Event Management | Covers all content related to system monitoring and management, including events from any monitoring technology. |
Growth | Refers to all content associated with opportunity development and business growth for Kyndryl. |
Hardware and Software Currency | Refers to tracking End of Life and End of Support for hardware, Operating Systems, and Software. It offers Kyndryl opportunities to collaborate with customers to improve their currency position, leading to better service levels and lower costs. |
Identity and Access Management | Refers to all content associated with Identity and Access management and their systems. |
Inventory Management | Refers to all content related to the Inventory, including both Kyndryl-owned and customer-owned items. This encompasses devices, operating systems, and installed software. It also includes efforts to optimize hardware and software to improve efficiency and reduce costs. |
Mainframe Management | Refers to all content related to the mainframe, categorized by technology type due to distinct skills and management. Other categories, such as Inventory, will also include mainframe content. |
Network Management | Covers all content related to the Network, including management and configuration. Performance and Capacity are expected to encompass the network in their end-to-end perspective. |
Performance and Capacity | Refers to all content related to performance and capacity management, regardless of technology type. |
Security and Vulnerability Management | Covers all aspects of system and environment security, focusing on adherence to best practices and compliance standards like ISO and GDPR. Key elements include patch management and vulnerability assessments to mitigate risks and ensure compliance. |
Service Maintenance | Refers to all content related to daily technical operations, including data availability, audit logs, command histories, and certificate expiration. Supports day-to-day operations. |
Service Management | Refers to all content related to Service Management, including Meantime Between Outages, Root Cause Analysis, Critical Situation Management, and SLA Management. It encompasses topics related to tickets, specifically Incident, Problem, Change, and Service Requests, as well as use cases for viewing current situations and ticket volumes. |
Storage Management | Refers to all content associated with Storage, its management, and configuration. It is expected that Performance and Capacity will also include Storage as part of their end-to-end perspective. |
Sustainability | Refers to all content associated with sustainability, carbon footprint, and environmental concerns. This category focuses on measuring and actively reducing ecological impacts. |
Transformation Management | Refers to all content associated with Kyndryl programs and projects. This can include information on the progress of various aspects of the transformation. |