Status | Description | Action |
---|---|---|
Draft | A customer subscription is in draft mode but has not been submitted yet. | View Request: When selecting the Viewing Request option from the subscriptions table list, a new page displays your customer’s request details.At this point in the flow, there’re no actions to trigger yet. |
Subscription Request Received | A customer subscription has been sent to the Service Provider team for review. |
When the customer requests cancellation, you can revert the request to in progress or submitted status instead of just canceling the request. |
Generating Contract | You are working on creating a contract for your customer. | |
Contract Ready for Review | Your contract is ready to send to your customer. | |
Contract Signed | The customer has accepted the contract you have generated. | |
Provisioning in Progress | The Service Provider is working on enabling the customer’s service. | View Request: When selecting the Viewing Request option from the subscriptions table list, a new page displays your customer’s request details.Important: At this point in the flow, there’re no actions to trigger yet. |
Active | The customer’s subscription is now active, and they can start using your service. | View Request: When selecting the Viewing Request option from the subscriptions table list, a new page displays your customer’s request details. |
Expired | The customer's subscription has expired based on your contract terms. | View Request: See customer’s subscription request details to properly manage the request. At this point in the flow, there’re no more actions to trigger. |
Pending Cancellation | You requested to cancel the customer’s subscription. | View Request: When selecting the Viewing Request option from the subscriptions table list, a new page displays your customer’s request details. At this point in the flow, there’re no more actions to trigger. |
Canceled | The customer’s subscription has been canceled. | View Request: When selecting the Viewing Request option from the subscriptions table list, a new page displays your customer’s request details. At this point in the flow, there’re no more actions to trigger. |
Decommissioning | The customer’s service is getting deactivated. | View Request: When selecting the Viewing Request option from the subscriptions table list, a new page displays your customer’s request details. At this point in the flow, there’re no more actions to trigger. |
Provisioning Failed | The customer’s service provisioning has failed. |
|
Denied | The provisioning request has been denied. | View Request: When selecting the Viewing Request option from the subscriptions table list, a new page displays your customer’s request details. At this point in the flow, there’re no more actions to trigger. |
Validating | The Service Provider is processing the customer request. | View Request: When selecting the Viewing Request option from the subscriptions table list, a new page displays your customer’s request details. At this point in the flow, there’re no more actions to trigger. |
Activating | The customer’s service is getting activated for customer’s use. | View Request: When selecting the Viewing Request option from the subscriptions table list, a new page displays your customer’s request details. At this point in the flow, there’re no more actions to trigger. |
Activation Failed | The customer’s service failed to get activated. | View Request: When selecting the Viewing Request option from the subscriptions table list, a new page displays your customer’s request details. At this point in the flow, there’re no more actions to trigger. |