Kyndryl Bridge

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Service provider onboarding
Published On Aug 28, 2024 - 9:36 AM

Service provider onboarding

Understand the steps for onboarding to a service provider account, from new user sign-up to seamless access and management of services.
The Service Provider (SP) account belongs to SP users, who can only have one account to manage all the specifics regarding their unique service. The subscription and consultation capabilities are disabled for this account type, but still has access to navigate in Marketplace Catalog, and the specific service provider My dashboard.

New user sign up

As a Kyndryl Bridge SP user, you have been invited by the Account Administrator to become a member in your SP account. New account users receive an email invitation, and by accepting it, they can login as a new user of that specific Kyndryl Bridge SP account. The new users may be required to complete the registration process and multi factor authentication using their corporate email address. Users need a Kyndryl ID, or their employers identity provider (IDP) needs to be federated with Kyndryl ID. This action needs to be performed if the new user has not been registered to the Kyndryl site previously.
It is critical to ensure you have activated your user against the Bridge SP Account(s). Make sure to access Kyndryl Bridge directly from the "Activate <customer name> account" link provided in your "Welcome to Kyndryl Bridge" email. Otherwise, if you access directly from the Kyndryl page, the SP account will not be properly linked, and you will not be able to log in to Bridge.
  1. Once you receive the Kyndryl Bridge account invitation via email, click the accepting invite link. You will be redirected to Kyndryl Bridge.
  2. Click the link for
    Sign up
    .
  3. Add the following details:
    1. Corporate email
    2. Password of your corporate email
    3. Country (select from the dropdown list)
  4. (Optional) Check the box for consent.
    1. Email consent:  The first checkbox allows Kyndryl to inform you about services and offerings via email.
    2. Phone consent: The second checkbox allows Kyndryl to inform you about services and offerings via phone. If you check the box, the phone number field becomes mandatory.
  5. Click
    Sign Up
    .
  6. A new page is displayed. Enter the password corresponding to the corporate email you added previously.
  7. An email from Kyndryl is automatically sent to your email account. Go to your email account, look for this message, and click the "Activate Kyndryl ID" Account button.
  8. You will be redirected to a Kyndryl page. Set the authentication method of your preference. If you would like to perform this action later, select the
    Set up Later
     button.
You will now be redirected to the
Kyndryl Bridge Home
 page.

Existing user sign in

You will now be redirected to the
Kyndryl Bridge Home
 page.
  1. From the Kyndryl Bridge home page, go to the
    User profile
     icon menu at the top right corner.
  2. Select
    Log In
    .
  3. A new page is displayed. Add your corporate email account.
  4. Click
    Next
    .
  5. A new page is displayed. Add the password corresponding to the email account you added previously.
  6. Click
    Verify
    .
  7. Authenticate the account using the two-factor authentication of your preference.
You will now be redirected to the
Kyndryl Bridge Home
 page.
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