Kyndryl Bridge

Experience Kyndryl Bridge

FAQs
Published On Jun 14, 2024 - 10:56 AM

FAQs

Frequently asked questions provides the most common inquiries about Kyndryl Bridge.
To improve your customer experience, you can review  a collection of the most common questions users have when starting to use Kyndryl Bridge. Each inquiry comes with an easy to understand answer along with additional information when required. FAQs provide quick details about Common Services (including Common Actions, Container Cluster Management, Common Inventory and Discovery, and more), Support, and main benefits of acquiring Kyndryl Bridge. 

General

General FAQs
Questions
Answers
What is Kyndryl Bridge?
Kyndryl Bridge is an open integration platform that leverages Kyndryl's core strengths, data-driven insights, and expertise to provide more visibility into and control of your complex IT environment.
What problems does Kyndryl Bridge solve in the market?
In the 2023 Gartner CEO Survey, Growth, Technology Related and Workforce cover the top three action areas. With Kyndryl Bridge customers can:
  • Accelerate the value of business using technology.
  • Accelerate the value of business using technology.
  • Accelerate the value of business using technology.
What are the value drivers of Kyndryl Bridge?
  1. Holistic observability: Complete view across business operations, reducing complexity. Seamless integration, insights, and smart automation. Seamless integration, insights, and smart automation.
  2. Integrated intelligence: Applying intelligence for better business outcomes. Grounds up applied AI/ML capability on customer data to predict next best actions. Quick and easy recommendations to attain efficiency.
  3. Enterprise operability: New levels of speed, accuracy, and efficiency.  Smart automations to streamline optimization and response times. Broad spectrum of services enabling full visibility and operational optimization.
  4. Business accelerators: Accelerated path to achieve financial, market, and business goals. Accelerated solutions to achieve faster deployments and quicker time to market. Enhancing return on investment through streamlined processes and strategically utilizing IT.
  5. Digital marketplace: Integrated digital offerings bringing continuous innovation. Discover, try, buy, and subscribe to services that seamlessly integrate with today's IT systems.  Turnkey solutions enabling business to modernize applications, automate operations and shorten time to market.
What are the top outcomes a customer will experience via Kyndryl Bridge?
Customers will benefit from Kyndryl's global scale, deep expertise, a growing ecosystem of alliance partners, and IP. The main benefits include the following:
  • Improved outcomes through a unified experience.
  • Work optimization with data and AI.
  • Enablement of digital business at scale.
  • Access to modern digital services aligning to market needs, compliance requirements, and governance framework.
Which countries have access to Kyndryl Bridge, and does it support globalization?
Kyndryl Bridge supports globalization. Kyndryl Bridge Integrated AIOps service is available to all core and strategic customers worldwide. Starting with the US, customers can access a new catalog of services and start requesting consultations if they sign-up with a business email ID. Other countries would follow subsequently.

Support

Support FAQs
Questions
Answers
What is the registration process to access Kyndryl Bridge? Do I need to create an account?
Yes. A Bridge account provides you with access to various significant functionalities.
  • Visitor: Visit the Kyndryl Bridge site and sign up for an account in the top right corner of the page. As a visitor, you can explore select features, such as viewing the catalog of services and scheduling a free 30-minute consultation to acquire a deeper understanding of Bridge services.
  • Enterprise: Contact a Kyndryl representative to create an Enterprise account. An Enterprise account allows you to request quotations, subscribe to multiple services, contact support, and access the Console to manage your services.
I have signed up for Bridge, but I did not receive my activation email, what do I do?
Contact the Bridge support team by sending an email.
I received my invitation email, but the token has expired. Can it be reused?
No. Both the invitation link and authentication token can only be used once. If the token has expired, contact the Bridge support team.
I am new to Kyndryl, after I received my invitation email, am I able to login right away?
Yes. From the email invitation follow these steps:
  1. Copy the link and open it in your browser’s incognito mode.
  2. Fill out the form with your personal information.
  3. Click
    Sign up
    and set up your password.
  4. You’ll receive another email to verify your account details.
  5. Click
    Activating your Kyndryl ID
    and set up the two-factor authentication or skip this step for another time.
I have subscribed to a service, but I can’t find it in Bridge. How can I start using it?
Once your subscription has been activated, follow these steps from the Kyndryl Bridge main page:
  1. Log in
    to Bridge in the top right corner of the page.
  2. Click the
    My Console
    link in the top right corner of the global navigation bar. The
    My Console
    interface provides a unified operational view to optimize IT operations.
  3. Once you are redirected, click the
    Services Switcher
    icon, located in the top left corner of the global navigation bar. The
    Services Switcher
    is a hub where you can access and use all your active services.
  4. From there, select the service that you want to use.
I have explored Kyndryl Bridge, but I still need more information about its services. What can I do?
Log in with your Bridge account and book a consultation with a Kyndryl expert for any of the services available in the service catalog
How can I contact support if I am experiencing issues with Bridge?
Locate the
Create Support Request
link, available both at the bottom and at the top right of any Bridge page.  When submitting a support request, make sure to identify the specific area of the platform that has issues. If the problem occurs on the Integrated AIOPs site ( https://delivery.kyndryl.net/home/), select
Kyndryl Artificial Intelligence for IT Operations
as your issue source. Otherwise, select
Bridge Platform (Marketplace or Console)
for issues happening on the Bridge Platform (such as catalog, quotations, subscriptions, or encountering problems with My Console or widgets). For additional details, visit creating support tickets.

Common Services

Common Services FAQs
Questions
Answers
What are Bridge Common Services?
Common Services are a set of solutions, services, and capabilities provided by Kyndryl Bridge. They range from ordering, provisioning, and delivering of services to observability, telemetry, and automation
What Common Services will I get with my account?
Every Bridge enterprise account includes a range of default Common Services as part of the value proposition. These applications will be gradually added over time. Currently, your account comes with Identity & Access Management (IAM), Connections, Common Discovery, Common Metrics, Container Cluster Management (CCM), Common Actions, and Common Inventory as default features. Additional Common Services coming up include Tags, Audit, Topology, and more.
What is IAM?
Identity Access Management (IAM) facilitates the management of out-of-the-box role-based access controls, custom roles, access groups, access policies, and attribute-based access controls. This authorization model improves the user experience by increasingly converging all authorization and access management in one single place to better govern the capabilities of all Kyndryl Bridge services.
What is Connections?
Connections enhance Kyndryl Bridge services' capabilities by connecting multiple external technology providers that interact with the platform, all in one convenient location.

Commnon Discovery and Common Inventory

Discovery and Inventory FAQs
Questions
Answers
What is Common Discovery?
Discovery provides users with the ability to view the most recent discovery status information, including the time, duration, and number of assets discovered per cloud provider for each asset account. This service is designed to help users troubleshoot discovery errors and gain insights into any technical problems that may have prevented asset discovery, such as authentication failure.
What are the benefits of Common Discovery?
  • Real-time visibility: Discovery offers real-time visibility into users’ multi-cloud and virtualized on-premises infrastructure. It provides out-of-the-box support for popular cloud providers.
  • IT estate visibility: Users can easily access the status of immediate discovery, the number of resources and metrics discovered, error messages, and error reasons.
  • Easy extensibility: Discovery allows users to incorporate their own data and further customize their asset management experience
  • Synchronization process and real-time updates: Discovery establishes continuous synchronization, keeping the asset inventory up to date. It tracks changes in cloud environments, such as resource additions or removals, and reflects these updates in a centralized repository. This enables accurate asset management, including metrics and governance.
What is Common Inventory?
Inventory serves as a trusted single system of record discovery of the entire IT infrastructure. It creates a complete, up-to-date, and accurate record while providing data integrity and consistency.
What are the benefits of Common Inventory?
  • Real-time visibility: It offers real-time visibility into users’ multi-cloud and virtualized on-premises infrastructure. It provides out-of-the-box support for popular cloud providers.
  • IT resources observability: Users can utilize a comprehensive dashboard that offers a holistic view of all aspects of their IT estate. It includes features such as resource tags management, an interactive dashboard, and views of applications and resources based on providers, accounts, applications, environments, and operating systems.
  • Easy extensibility: Inventory allows users to incorporate their own data to enhance the discovery process and further customize their asset management experience.
How can I request a quote or subscribe to the Common Discovery and Common Inventory services?
Discovery and Inventory are default services for a limited period and do not require a separate quote or subscription. They are automatically enabled upon creation of a Bridge Enterprise account.
How can I start consuming Common Discovery and Common Inventory?
Although these applications are enabled by default, a simple configuration is required. This involves three simple steps:
  1. Invite and manage application users through the Identity and Access Management framework (IAM) accessible via the Bridge Console secondary menu.
  2. Centralize the management of vault credentials data by navigating in the Connections page. Go to My Console, select
  3. Allow between 2 and 24 hours for the Common Discovery synchronization process to complete. Once finished, return to the application by navigating to the Bridge Console.
I have Common Inventory enabled and I still do not see any data. Where is the data come from?
Common Inventory is sourced from Common Discovery data. The data can be seen once Common Discovery service is properly configured (including connection) and the synchronization process is completed. Then, you can start reviewing data on Common Inventory services.

Topology

Topology FAQs
Questions
Answers
What is Topology?
Topology is a logical depiction of the configuration of all the enterprise’s IT infrastructure elements, including physical and virtual devices, applications, nodes, and more.
What are the benefits of Topology?
  • Deeper insights on dependency analysis, impact, and blast radius.
  • Enhanced analytics with affinity data such as alert correlation.
  • Capacity planning, resource leveling, and optimization.
  • Cloud migration and target optimization assistance with adjacency, co-location, and node distance.
  • Cognitive Root Cause Analysis (RCA) strengthening and remediation actions.
  • Maintenance and potential improvement of device visibility.
  • Improved troubleshooting activities.
  • Improved understanding of the network and useful visual reference points.
  • Live performance insights with increased network control and security.
How can I request a quote or subscribe to Topology?
Topology is a default application for a limited period and does not require a separate quote or subscription. It is automatically enabled upon creation of a Bridge Enterprise account.
How can I start consuming Topology?
Although Topology is enabled by default, a simple configuration is required. This involves three simple steps:
  1. Invite and manage application users through the Identity and Access Management framework (IAM) accessible via the Bridge Console secondary menu.
  2. Centralize the management of vault credentials data by navigating to the Bridge Console Connection Manager, if you have not done so while setting up other Common Services.
  3. Allow between 2 and 24 hours for the Discovery synchronization process to complete. The duration of this process is contingent upon the quantity of cloud assets and the available resources. It's important to note that the Topology process relies on Common Discovery for data population. Once finished, return to the application by navigating to the Bridge Console.

Container Cluster Management

Container Cluster Management FAQs
Questions
Answers
What is Container Cluster Management?
Container Cluster Management (CCM) provides actionable insights that assist with understanding your cloud's actual resource consumption compared to planned consumption, enabling a balanced cloud service inventory.
What are the benefits of Container Cluster Management?
Common data model that can capture, normalize, and maintain tools data over time across the different cloud providers.
  • Integrate visual cluster management dashboards including cluster overview, workloads, network, configuration, storage, access control, policies, and resources.
  • Highly scalable solution, capable of supporting huge number of clusters.
  • Enhanced real-time insights with actionable insights page.
How can I request a quote or subscribe to Container Cluster Management?
CCM is a default application for a limited period and does not require a separate quote or subscription. It is automatically enabled upon creation of a Bridge Enterprise account.
How can I start consuming Container Cluster Management?
Although CCM is enabled by default, a simple configuration is required. This involves three simple steps:
  1. Invite and manage application users through the Identity and Access Management framework (IAM) accessible via the Bridge Console secondary menu.
  2. Centralize the management of vault credentials data by navigating to the Bridge Console Connection Manager, if you have not done so while setting up other Common Services.
  3. Allow between 2 and 24 hours for the Discovery synchronization process to complete. The duration of this process is contingent upon the quantity of cloud assets and the available resources. Once finished, return to the application by navigating to the Bridge Console.

Common Metrics

Metrics FAQs
Questions
Answers
What information can you see in Common Metrics results?
  • Metrics streaming errors: The number of errors while fetching metrics broken down by module.
  • Metrics checked during streaming: The number of metrics events that were checked to be streamed broken down by module.
How is Common Metrics enabled?
Common Metrics is enabled by default. Metrics is displayed automatically under the Services Switcher menu. 
What permission I need to access Common Metrics?
Make sure to have Common metrics permission based on the Common Discovery service. 
What are the benefits of Common Metrics?
  • Filter the data based on the provider accounts.
  • Review the subscribed metrics module in Metrics page.
  • Download the previous run history in .JSON format.
I have Common Metrics enabled and I still do not see any data. Where is the data come from?
Common Metrics is sourced from Common Discovery data. Therefore, make sure to have Common Discovery services enabled so you can start reviewing data on Common Metrics services.

Common Actions

Common Actions FAQs
Questions
Answers
How can I request access to Common Actions? 
Authorized customers can view the Actions into the applications enabled by default under the Services Switcher menu. 
Which access policies are required to have Common Actions?
You will need to have the "Actions register admin" permissions as part of the "Platform Administrator". To assign admin permissions only to specific dedicated user as admin for "Actions", this user should have "Platform Viewer" and "Actions Administrator and Register Admin" access policies. Kindly note that services can be provisioned from IAM page.
Once you have access to Common Actions, how can I view the data?
Make sure to import actions from the Actions Admin page. You can import out-of-the-box (OOTB) or bring your own actions. 
What are the benefits of Common Actions? 
  • Allows to manage your resources using a simple action or orchestration of actions.
  • Helps to remove most of the human error from processes by executing actions with just one click, avoiding manual and repetitive work.
  • Collects data on everything you do, filing it into reports that you can analyze and to identify issues in your processes you might not have noticed.
  • Allows to filter resources based on the application they are affiliated to, providing a general state of your application inventory.
  • Tracks and shows important attributes related to a resource action by displaying the historical data of all actions executed by type or status.
Which pages can I access with Common Action services?
With Common Action services, users can review the following pages:
  • Actions Admin
  • Actions History
What services can be integrated with Common Actions?
Common Actions services can be integrated with Common Inventory, Container Cluster Management (CCM), and more.

PgMP

PgMP FAQs
Questions
Answers
Why my Console does not display any of my information if I am a Kyndryl customer with active subscriptions in my account?
The Kyndryl Bridge team is actively working to add your subscriptions data on
My Console
. If you are already an Integrated AIOps, Cost & Assets Management, or FinOps customer, please reach out to your Delivery Partner or Account Manager.
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