New key supported in IAM usersetting APIs: A new key has been added to the IAM APIs, “landingpage”, which is now populated on the user’s profile page, enabling a more complete profile presentation.
AIOps account data now available in Bridge: Account data from AIOps implementations is now included in your Bridge account, enabling an association of AIOps data with specific accounts.
Streamlined user management: Existing users added to additional accounts will receive an email notification rather than an e-mail invitation, circumventing the requirement for any action on the part of the user.
November 13th
SERVICES CATALOG
Updated Services Catalog home page: The Services Catalog home page user interface has been updated to improve the user experience. Key improvements include refined search and filter capabilities, an optimized Featured Services section, and a new FAQs Overview section directly accessible from the home page with navigation links to detailed pages.
September 25th
SERVICE PROVIDER
Marketo integrated in Kyndryl Bridge: Now, you can view the current status from ATLAS and update the status accordingly.
September 4th
Services Catalog
Tags introduced for Bridge Services: Deployment Strategy and Type tags are now available for Bridge services on the Service Details page. Services can be labeled with up to four different tags, such as on Prem, hybrid, cloud, infrastructure, platform, software, security, backup and monitoring.
New categories added to Services Catalog: Deployment Strategy and Product categories have been added to the Services Catalog to help users filter and search for services.
Services Catalog updated: The user interface of the Bridge service catalog has been updated to improve the user experience.
August 15th
KYNDRYL BRIDGE
Banner message for user synchronization: A new banner notifies users that their data is being synchronized before they can access any subscribed services. This feature enhances user experience by providing clear communication and reducing confusion.
PLATFORM MANAGEMENT
Automatic removal of platform notifications: Platform notifications older than 90 days are now automatically removed from the Kyndryl Bridge platform to improve application performance and reduce message clutter.
SERVICE PROVIDER
Quotation history logs available: Users can now view history logs for all quotation records on the Service Provider Dashboard. These logs include the date, user name, attribute and updated values.
August 8th
PLATFORM MANAGEMENT
CollabDrive report available: Users can now view and download the list of files uploaded to CollabDrive during the last 90 days.: An approval flow has been established for update requests to properly govern any actions taken on the Bridge accounts.
Approval Flow for Account updates: An approval flow has been established for update requests to properly govern any actions taken on the Bridge accounts.
SERVICES CATALOG
DWS IT support subscriptions approvals: DWS IT Support subscriptions allows Account Managers to validate and add required subscription details (Start Date/End Date and approvals comments if any) before approving the subscription.
Kyndryl Modern Device Management Services can be integrated: Now, DWS Subscription Device Management is available in Kyndryl Bridge
KYNDRYL BRIDGE
New Private catalog category in global switcher: The Kyndryl Bridge global switcher now includes a ‘Private catalog’ category, where users can access private catalogs such as the Program Management Portal (PgMp). This enhancement provides users with a centralized way to quickly access and manage their private resources.
July 17th
KYNDRYL BRIDGE
Enhanced global navigation: The Kyndryl Bridge account switcher now displays the name of the account being viewed to help users better understand the account context and expedite daily activities such as support and demos.
CONSOLE
Enhanced Console experience: The user experience in Kyndryl Bridge Console has been improved to streamline interactions. Enhancements include UI changes in text formatting and alignment, and improved hover state behaviors. These updates are implemented on the Chrome and Firefox browsers.
SERVICES CATALOG
New Azure Stack HCI Assessment for existing customers: Users with an existing Azure HCI Stack subscription can now access the full Azure Stack HCI Assessment native integration from Bridge. This assessment allows you to evaluate the solution and integrate on-premises systems with Azure, enabling you to run virtual machines and containerized workloads locally while connecting to Azure for cloud-based services such as observability, security, and unified operations. Future enhancements will include integration with Console via widgets and storage of assessment results within Bridge.
July 11th
PLATFORM MANAGEMENT
Activation email enhancements: To improve the account activation process and reduce the number of expired invitations, a new permission allows only permitted users re-sending the activation email to users.
Personal accounts deletion: Administrators can now trigger an account off boarding to initiate a soft deletion for personal accounts with a long period of inactivity. Email notifications will automatically send to designated users.
Control Tower UI updated: The user interface of the Control Tower has been updated to improve the user experience.
SERVICES CATALOG
UI page enhancements: To improve the customer experience, the following pages have been updated:
Request for Quote
Request for Subscription
Request for Consultation
July 4th
KYNDRYL BRIDGE
Terms and Conditions updated: All Kyndryl Bridge users are now required to review and accept the Terms and Conditions before using any Kyndryl services.
PLATFORM MANAGEMENT
Enhancements to account ownership: The Kyndryl Bridge team can now change the account owner after the account onboarding process is complete. This technique allows the transfer of account ownership to account managers or delivery partners following the initial setup.
New access groups available for Kyndryl AIOps: New service-specific access groups have been created to view, operate, and administrate the Kyndryl AIOps service
SERVICES CATALOG
STAAR subscription available in Kyndryl Bridge: STAAR is now integrated in Kyndryl Bridge which allows users to submit subscription requests for this service.
June 28th
CONSOLE
CollabDrive widget available in Console: To improve the customer experience for CollabDrive, a widget can now be added to the dashboard where users can view reports and assessments easily. This widget contains the date, document name and document category as well as an option to view all documents.
CCM UI enhancements: The CCM service page has been improved so users can view vital statistics related to the availability, health and design of the containers.
June 21st
SERVICES CATALOG
New Bring Your Own License (BYOL) subscriptions available: Users can now submit subscription requests for these services from Kyndryl Bridge:
VESA
Standard BaaS
Managed Apps
KYNDRYL BRIDGE
Enhanced global navigation: Kyndryl Bridge global navigation has been unified and simplified for a more intuitive and consistent use across the entire platform. The new Global Switcher serves as a centralized hub to switch between services, catalogs, portals, and navigate through Bridge settings and Services settings such as Access Management, IAM, and Connections. It also includes the capability to pin service items for quick access.
June 7th
SERVICES CATALOG
Subscription price text updated: The text for subscription pricing of non-fixed price services has been updated to improve clarity.
May 31st
CONSOLE
Subscription History logs available: A centralized page has been added that shows all updates made on the subscription record. This history log provides information on who performed the update, fields updated, description of values and date and time when the action was performed. Additionally, all records can be exported in .CSV format.
May 24th
SUPPORT
An internal status page is available in Kyndryl Bridge: The Internal Status Page is now available for all Kyndryl Bridge internal users to subscribe to and receive notifications about outages and maintenances on Bridge.
Bridge Support enhancements: The Bridge Support ticketing system now automatically responds to support tickets raised by end users, acknowledging their issue and providing a ticket number.
New user dashboard accessible: The Bridge Experience Center now features a dashboard displaying response times to users on each Kyndryl Page.
Scanning ability for Docker images: The Bridge micro-service Docker images are now scanned with JFrog's X-Ray tool, aligning with the tools provided by Kyndryl's CISO/CIO.
Redis SaaS now available in Kyndryl Bridge: The Bridge development environments can now consume Redis SaaS.
Atlas MongoDB has been upgraded to version 6.0: Bridge Platform applications in non-production environments can upgrade their Atlas MongoDB to version 6.0.
SERVICES CATALOG
Bring Your Own License (BYOL) subscription for AIOps: Now, users can submit subscription requests for AIOps services from Kyndryl Bridge.
April 26th
SERVICES CATALOG
Search Functionality in Service Catalog: Customers can now search for services, by entering items in the search bar using terms from the title or any of the sections of Service details page. If multiple words are entered in the search bar, the result showed as one sentence. Otherwise, a message indicating no results are found will be displayed.
SUPPORT
CollabDrive included in the Console Welcome Experience: To elevate the customer experience effortlessly and share vital documents with ease, CollabDrive is now part of the existing walk through for first time users on console.
Ability to rename the documents tab in CollabDrive: CollabDrive is not only a place to hold documents but also to collaborate with the customer. Now, the Documents tab has been renamed CollabDrive to properly identify the capability being accessed and avoid confusion for our customer users.
April 12th
SERVICES CATALOG
New categories added in the Catalog: Multiple filters can be selected to narrow down the search results. Users can select one or multiple filter options by selecting one or many service categories and service attribute categories for the search.
Bring Your Own License (BYOL) subscription enhancements: The BYOL subscriptions view capability has been refined to improve the user experience for mobile and tablet devices.
CONSOLE
New recommended service offerings widget: The new widget allows users to go from Console to Services Catalog and get GenAi-powered recommended services based on customers’ current subscription, browsing history, and profile. In addition, explain-ability feature is available which makes it possible to provide dynamic textual explanation for selecting and ranking, making the recommendation process more transparent.
SERVICE PROVIDER
Request for Subscription (RFS) pending cancellation upgraded: When customers request cancellation of the RFS, the service provider can now revert the request to “in progress” or “submitted status” instead of just canceling it. This allows service providers to reach out to customers and revert the status and continue with the request as needed.
Service Details: To enrich how information is displayed for the services in a web form format and published in the catalog, the data can be added in rich text format for Bridge service details page.
Error message displayed for failed requests: To inform users when requests cannot be completed, an error message is displayed for the following unsuccessful scenarios
Request for Consultation
Request for Quotation
Request for Subscription
Reach FAQs or Support page
March 22nd
CONSOLE
CollabDrive information available on audit logs: Now, users can review and download the audit records of the files available in CollabDrive.
CollabDrive is now available: Customers can now view and download operational reports and assessments in My Console. Account Managers and Delivery Partners can upload, delete, and categorize the files, and are required to acknowledge that this meets privacy and legal requirements.
March 8th
SERVICES CATALOG
Ability to cancel active subscriptions: Now, users have the capability to request a subscription cancellation and stop using and paying for the service. You can request to cancel subscriptions recently submitted or already active and select a cancellation reason from the dropdown menu.
CONSOLE
Resiliency Orchestration (RO) Software is now available in Kyndryl Bridge: Resiliency Orchestration Software has been integrated with Kyndryl Bridge and users can access this service from My Console.
March 1st
SERVICES CATALOG
Network Managed Services (NMS) are available in Bridge: NMS is a service integration that adds value to users by becoming the starting point to navigate through multiple Kyndryl systems. Now, users can integrate this service in Bridge.
Global Resiliency Framework (GRF) BaaS is available in Bridge: Now, users can integrate GRF BaaS in Bridge which provides collaboration platform and information.
Backup as a Service (standard) is available in Bridge: Now, users can integrate Backup as a Service (standard) in Bridge which minimizes the risk of potential data loss and reduces additional workload.
Patch Management is available in Bridge: The Patch Management is now visible in Kyndryl Bridge App Switcher. Currently, users with the correspondent permissions can control who can view the Patch Management link on Bridge Services Catalog.
February 23rd
SERVICES CATALOG
Ability to add repeated configurations on request for quotations: To improve the user experience and better organize the quotes solicitations, you can now use a recurrent configuration when requesting a quote for several data centers. In this way, you can manage the quote information of several data centers under one single request.
CONSOLE
Digital Workplace Service (DWS): DWS can now be integrated with the Bridge Console, allowing subscribed existing users to take advantage of the fully integrated experience within Kyndryl Bridge.
February 16th
SERVICE PROVIDER
User profile capability now available: To improve the customer experience, personalize recommendations, and monitor user activity for security and fraud prevention, a user profile is created based on your basic details and access information.
History log functionality is now available for mobile devices: To improve the mobile experience, users can now review the history logs of all requests. You can refine your results using the dropdown menu available for each filter.
SERVICES CATALOG
Error message displayed for failed requests: To inform authorized users when requests cannot be completed, an error message is displayed for the following unsuccessful scenarios:
Request for Consultation.
Request for Quotation.
Request for Subscription.
Assessments.
Request to access to Services Catalog from a non-permitted account.
February 9th
SERVICE PROVIDER
Secondary navigation menu available: To ensure a consistent Kyndryl Bridge experience across all pages, a secondary menu has been added where you can access to the following pages:
Home
Consultations
Quotations
Subscriptions
Notifications
Workbench
Ability to define hidden and visible fields for Service Provider customers: Users can define internal and external fields on service configurations, provisioning questions, and service elements during the account configuration. If the fields have been marked as internal, only users with Admin role can view the correspondent fields.
February 2nd
SERVICE PROVIDER
User Access Management enhancements: Administrators can add new members and include them in an access group easily. The Access Management page under the access group tab now displays the "Add existing members" and "invite new members" options when no users have been invited.
January 26th
SERVICE PROVIDER
Pagination options enhancements for dashboards: To quickly find a particular record of interest, users can now increase the results displayed to 50, 75 or 100 items per page for the following pages:
Subscriptions
Quotations
Consultations
Notifications
Users (Access Management)
January 19th
CONSOLE
Dashboard Management enhancements: Now, users can search for specific widgets, filter the dashboard management side menu by widget provider, or view tech history facts in the information banner.
Dashboard Management enhancements: The Dashboard Management allows users to add two or more grouped widgets (widget bundles) into existing or new dashboards. Additionally, you can filter your search by widget bundle.
Widget preview/ info in grid mode: Users can view detailed information of your available widgets by using grid mode (including widget preview and slide out into effect).
SUPPORT
Contact support for anonymous users: Kyndryl Bridge now features an access for non-logged in users to contact support. Thanks to a support form, users can communicate with the Bridge Support to troubleshoot issues.
Internal Status page: A status page has been created to inform Kyndryl collaborators of any outage, partial outage or maintenance on Bridge.
Yammer/Viva Bridge support communications: A communication page is available in Yammer for support related queries.
January 12th
CONSOLE
Dashboard Management enhancements: Now, users can search for specific widgets, filter the dashboard management side menu by widget provider, or view tech history facts in the information banner.
Widget bundle capability: The Dashboard Management allows users to add two or more grouped widgets (widget bundles) into existing or new dashboards. Additionally, you can filter your search by widget bundle.
Widget preview/ info in grid mode: Users can view detailed information of your available widgets by using grid mode (including widget preview and slide out into effect).
SUPPORT
Major incident management workflow and governance implemented for Bridge: A process has been put in placed to correctly resolve major incidents as soon as possible, restore IT services, and fulfill our customer's business mission.
PagerDuty report: A PagerDuty report has been created to check incident responses from various teams.
Bridge Support health summary: A summary dashboard counts the total of incidents based on severity, status, priority, among other details.