Roles & Permissions:

Ensure you have the necessary roles and permissions within DevOps Intelligence to add tools, specifically the Platform admin role. To check your roles and permissions, refer to the Permissions section.

Invalid Credentials:

An "Invalid Credentials" error may be due to incorrect or outdated login credentials or an incorrect host configuration. To rectify this issue, follow these steps:

Select
Admin
.
Navigate to
IAM
(Identity and Access Management).
Under
Connections
, select the connection for which the credentials are incorrect.
View the connection details.
Edit the connection and provide the correct credentials.

Configuration Pending:

If you see a "Configuration Pending" status for a connection, the configuration has not been completed for that specific connection. To learn more about configuring tools, refer to the configuration section of the tools documentation below.

Internal Server Error:

If you encounter an "Internal Server Error," it may indicate that the service is temporarily unavailable or that the pod is restarting. Please wait for some time and check again later.

Non-default DI Tool:

If you add a connection or service configuration for a non-default DevOps Intelligence tool, ensure its respective service is toggled to "ON" in the tenant manager. Refer to the image below for guidance on this step.