Inventory and acquire prerequisite requirements.
Create a connection between ServiceNow and DevOps Intelligence.
Enable an onboarding configuration application.
Onboard it as a technical service.

Prerequisite requirements

Obtain ServiceNow Credentials:
Users must have valid credentials (username and password) to access the ServiceNow platform.
User Role Requirements:
Users must have appropriate roles assigned in ServiceNow to pull, create, and manage incidents and change requests. If you are unsure about the required roles, please refer to the ServiceNow documentation on role management for guidance on role assignments and permissions.
Access Policy as Platform Administrator and DevOps Intelligence Administrator:
Ensure that the user creating the connection has the necessary access policies. The user should have the Platform Administrator role to create and manage connections effectively. Users must be assigned the DevOps Intelligence Administrator role, which allows them to create and manage configurations.

Creating a connection

Click
App Manager
→
IAM
→
Connections
→
Add New
→
Add connection
.
Select the
Add Connection
option.
Select Content provider as snow. DevOps Intelligence requires the following information:
Connection Name:
Local connection name. It could be any string and is used only for reference.
Service Now Instance URL:
ServiceNow Host URL. Example: https://dev123456.service-now.com/
Username for ServiceNow:
The user ID with which user logged in to ServiceNow.
Password:
Password of the User with which user logged in to ServiceNow.
ProxyID (Optional):
This is the UUID for the Proxy Adapter. A proxy adapter serves as a bridge between your on-premise applications and the cloud, enabling secure and efficient communication, and is necessary if your customer's data is behind their firewall. Proper configuration is essential for optimal performance and security if this option is required.

Client ID
Token

Configuring ServiceNow