The following terms explain the basic concepts and hierarchy of the Kyndryl Modern Operations Applications for Service Provider structure.

Customer tenant

: A customer tenant is an Kyndryl Modern Operations Applications tenant created by a service provider administrator for their customers.

Delegation:

Delegation is the process of a customer tenant handing over their authority to a Service Provider as a user of their tenant with limited capabilities.

Delegated access:

In Kyndryl Modern Operations Applications role-based access control, delegation of access involves delegating a set of permissions that a Service Provider tenant can assume in their customer tenants.

Delegated access provides the ability for a Service Provider to login to its customer tenants without the need of being invited to the tenant. A Service Providers can login to its customer tenants

only

when it has been agreed with the customer and delegated access flag is enabled for the particular Service Provider tenant manager.

The navigation icons in the Service Provider Administration portal can take you directly to the theme, tasks, documentation, notifications, and user-specific information. The icons appear in the upper-right corner of the banner.

The following table shows the available navigation icons.

Navigation icons	Description
Theme	An awake icon allows to switch to dark mode. An asleep icon allows to switch back to light mode.
Notification	A notification icon allows to see any notifications that you have received.
Common tasks	A task icon allows to view the list of common tasks that you are authorized to access on the platform.
Help	A help icon allows to access Kyndryl Docs.
User	A user avatar icon allows to view user-specific items such as User ID, teams assigned, the developer console, the notification preferences settings, and the logout option.