Cloud Services

Service Provider

Accounts management
Published On Sep 04, 2024 - 1:40 PM

Accounts management

Understand how to add, update and delete customer accounts, ensuring secure access for your valuable clientele.

To add a new account

  1. Login as a tenant manager.
  2. Click the main menu and select
    Manage customer accounts
     .
  3. Click
    add account
     .
  4. Enter the customer details: customer name, email, provider.
  5. Click
    next
  6. Click
    edit
     and select the subscriptions you need to enroll.
  7. Enable the feature flag by clicking the toogle.
  8. Click
    save & close
    .

To update an existing account

  1. Login as a tenant manager. 
  2. Click the main menu and select
    Manage Customer Accounts
     .
  3. Check the box for the existent account you need to update.
  4. Click the overflow menu of the correspondent action.
  5. Select the
    edit account
     option.
  6. Update the account details: service flags and logging settings and feature flags.
  7. Click next .
  8. Select the applications needed.
  9. Enable the feature flag by clicking the toogle.
  10. Click the
    save & close
     button.

To delete an account

  1. Login as a tenant manager. 
  2. Click the main menu and select
    Manage Customer Accounts
     .
  3. Check the box for the existent account you need to update.
  4. Click the overflow menu of the correspondent action.
  5. Select the
    delete account
     option.
  6. A pop-up message will appear.
  7. Type the account name to confirm this action.
This action is irreversible. The records will no longer be available once deletion is complete.

To disable an account

  1. Login as a tenant manager. 
  2. Click the main menu and select
    Manage Customer Accounts
     .
  3. Check the box for the existent account you need to update.
  4. Click the overflow menu of the correspondent action.
  5. Select the
    disable account
     option.
  6. A pop-up message will appear. Click
    disable
     to confirm this action.
Do you have two minutes for a quick survey?
Take Survey