Unsuccessful Changes (Change Management)
Unsuccessful Changes (Change Management)
This page covers the Change Management insight of Integrated AIOps, called as unsuccessful changes on the landing page.
The Integrated AIOps Change Management Dashboard provides details and insights derived from change tickets that happened at the IT estate. This insight can be navigated to via the Insight menu or from the landing page by clicking
Unsuccessful Changes
.Business Value and Benefits
Provide an up-to-date overview on which change tickets are there for the account and how they are being handled by the account. Used in daily stand-up meetings to address areas of concern.
Metrics
The following table provides a description and calculation for each KPIs/Metrics used within the insight.
KPI/Metric Name | KPI/Metric Description |
|---|---|
Created Changes | Count of Changes Created in specific time period including all priority levels (Critical, Major, Medium and Minor). |
Closed Changes | Count of changes Closed in specific time period |
Backlog Changes | Count of Backlog Changes |
Open Pending | Count of Access, Authorized and Draft changes |
Implemented Changes | Count of Implemented Changes |
FSC for 72 hrs | Count of Changes to be performed in the next 72 hrs |
Change Type : Expedited | Count of Expedited Changes |
Change Type : Emergency | Count of Emergency changes |
Change Type : Standard | Count of Standard changes |
Change Type : Normal | Count of Normal changes |
Failed Changes | Count of failed changes |
Success Changes | Count of changes successfully executed |
Change Type % | Pie Chart Indicates percentage wise details of top 5 change types that are scheduled and the status can be of "Work in Progress, Closed, Review, and Ready to deploy |
Exception Reason | Pie Chart Indicates the reason for failed changes |
Unauthorized% | Pie Chart Percentage of unauthorized changes with respect to Implemented Changes |
Failed% and Successful% | Pie Chart Percentage of failed changes and successfully implemented changes |
Change Status | Bar Chart Count of Status of Changes |
Change Risk | Bar Chart Count of Risk associated with the Changes |
Region View | Pie Chart Count of Changes owned by different regions |
Closure Codes | Bar Chart Proportion of different closure code of a change ticket as available in ITSM tool |
OpCo View | Tree Map Count of changes owned by Opco |
Change Aging Bucket | Table Change backlog in different age |
Service Line | Bar Chart Distribution of changes associated with the account's service line teams |
Top 25 Assignment Group | Tree Map Top 25 Assignment Group based on volume of changes closed |
Category View | Tree Map Proportion of Original vs Actual Priority status with respect to Incident Volume. Original Priority is set by the user and Actual Priority is set by the Incident team based on the impact of the ticket |
Top 25 Site IDs | Tree Map Top 25 Site IDs associated with the volume of the changes |
Top 25 Street Addresses | Tree Map Distribution of the change tickets with the Top 25 street addresses |
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