Introduction to alerts
Introduction to alerts
Alerts show both critical and warning alerts from ticketed and to-be ticketed events shown by the business application they impact.
Infrastructure and corresponding application health incidents can negatively impact the well-being of an infrastructure component. The panel presents warnings for potentially harmful events in order, from the most recent to the oldest, placed from top to bottom. When varying circumstances tied to certain devices influence applications, the console shows every warning along with its time and date of occurrence.
The Kyndryl AIOps alerts provide real-time updates on the health of vital business applications through the account management system. It determines proactive measures to prevent issues from becoming severe. The IT Health view recommends the most appropriate action to deal with any concerns.
The dashboard shows an alert for applications if any of their servers are marked with Red or Amber status, signaling the issue's level of seriousness. Scroll within the card to see additional alerts. Clicking the blue square in the top right corner expands the view of all business applications, and selecting an item takes you to the detailed alert page.
Categories of the event severity
There are five severity categories for the event:
- Fatal (6): Fatal alerts displayed in red color.
- Critical (5): Critical alerts displayed in red color.
- Major (4): Major warnings displayed in amber.
- Minor(3): Minor warnings displayed in amber.
- Warning (2): Warnings.
- Undefined (1): Undefined or unknown alerts.
- Clear (0): Healthy status displayed in green.
Components of the alerts
The following table describes the different components of the alerts:
Components | Description |
|---|---|
ID | System ID for DC Resources and Resource ID for MC Resource |
Host Name | Hostname for DC Resources and Resource Name for MC Resources |
Health | The current health status of the resources that support the application, including Critical, Warning, and Healthy |
Status | Active or Inactive |
Provider | Service providers associated with that application, such as AWS, Azure, and IBM |
Provider Account | The unique provider account ID |
Resource Category | Compute, Database, Network, Mainframe etc. |
Resource Type | EC2, Elastic Load Balancing, BatchV, etc. |
OS | Operating System of the Resources |
Application | The application with which the resource is associated |
App Category | Category to which application belongs |
Region | Geographical region serviced by the resource (Example: Europe) |
Location | The exact location from where the resources is available (Example: Munich) |
Health | Server health event status |
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