Kyndryl AIOps

Introduction to Kyndryl AIOps

Management by Objectives Metrics Trend
Published On Aug 30, 2024 - 10:42 PM

Management by Objectives Metrics Trend

This page shows the Management by Objectives Metrics Trend for I-AIOps.
These metrics are intended to help the Account teams to improve their performance in areas such as Automation, Productivity etc. Below 4 MBO metrics are either computed or collected from earlier computation.
  1. Servers with uptime < 99%
  2. Incident Budget
  3. Incident Remediation Corrective Closure
  4. Best Practice Deployments
Compute MBO Recommendation Text:
The recommendation text is generated for each MBO card based on current date metric, end of month forecast value and the threshold values.

MBO Metrics

  • Compute, Collect MBO metrics:
    Few of MBO metrics are computed on every run, and some are collected from other indexes updated by earlier run computations. Also, the threshold is updated as another document for all the metrics.
  • Servers with uptime < 99%:
    This metric is daily collected from already computed F1 metric and then recorded in MBO metric index against the module run date.
  • Incident Budget:
    Incident Budget is daily computed for current month and previous month. Threshold is computed for each day by dividing total incident budget by day number in the month.
  • Corrective Closure:
    Incident Remediation Corrective Closure is daily computed for current month and previous month.
  • Best Practice Deployments:
    Best Practice successful deployment and Must Fix unsuccessful deployment metrics are daily collected from already computed On-Boarding portal metrics index and then recorded in MBO metric index against the module run date.
  • MBO Job in Delivery Insights pod:
    MBO Job runs after F1 Dashboard metrics computation in Delivery Insight cron job.
  • Data model of MBO metrics document:
    The key fields are mentioned below leaving account specific fields.
    • metric_id:
      • for Incident Budget
      • for Corrective Closure
      • for Servers with uptime < 99%
      • for Best Practice Deployments
    • metric_class:
      • 'METRIC' - For document with metric information
      • 'THRESHOLD' - For document with threshold information
      • 'FORECAST' - For document with forecast information
      • 'RECOMMENDATION' - For document with recommendation text
    • metric_type:
      NUMBER / PERCENTAGE / RATIO / TEXT etc.
    • metric_resolution:
      MONTHLY / CLIENT etc.
    • metric_date:
      Date to which the metric belongs to
    • created_at:
      Date when the metric is computed

MBO-Recommendations

MBO Recommendations:
  MBO Recommendation Text is generated for each MBO card based on current date metric, end of month forecast value and the threshold values. Below given decision tree helps on Recommendation Text that is expected to show for each MBO card.
MBO Recommendations Job in Delivery Insights pod:
MBO Recommendations module runs part of MBO forecast batch job in Delivery Insight cron job.
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