Kyndryl AIOps

Introduction to Kyndryl AIOps

Health
Published On Aug 30, 2024 - 10:42 PM

Health

This page described the Health card, which shows the status for each inventory item and business application.
Health dashboard provides the health of Data Center through its Applications and Resources Views. The drill-down capability aids operational decisions to support and sustain a better healthy IT estate.

Applications View

The
Applications View
provides a health assessment of the underlying resources through its mapped business application(s). This view displays information through interactions of Insights, visualization, and tabular display of applications, which can be customized with the filter selection. Using graphics and tabular data.
The Application View enables the following:
  • Health status for specific applications In Doughnut Chart and In details Tab.
  • Application health detail
  • How application health varies by Status, Provider, Environment, Resource Type, application, etc.

Resources View

The
Resource View
provides a health assessment of the IT estate's infrastructure. This view displays information through interactions of insights, visualization, and tabular display of resources, which can be customized with the filter selection. Using graphics and tabular data.
The Resources View enables the following:
  • Health status of specific resources In doughnut chart and in details Tab
  • Resources health detail
  • How resource health varies by Status, Provider, Environment, Resource Type, application, etc.

Business Value and Benefits

Provides the observability to show what is currently going on for the (affected) business applications.

Metrics

The health card provides a glimpse of health overview of the business applications depicted by the RAG (Red, Amber, Green) status indicator and the number of applications for each health status using the below indicators.
  1. Critical (#)
  2. Warning (#)
  3. Healthy (#)

Resources Summary

Resources Summary:
Displays Tickets based on the health status
  1. Critical (#)
  2. Warning (#)
  3. Healthy (#)
  4. Deleted (#)

Event Severity

Event Severity:
The Event Severity is seen in Alerts and Health cards, associated with an application. In most cases, the severity categories depend on the account setup.
There are 5 severity categories for event severity:
  • Fatal (6)
  • Critical (5)
  • Major (4)
  • Minor (3)
  • Warning (2)
  • Undefined (1)
  • Clear (0)

Applications

Top Insights shows the following:
  1. Application with most incidents Data center applications: The top three applications with the most aggregated incidents measures as P1 + P2 + P3 + P4.
  2. Health Status graphically displays in Doughnut chart.

Application metrics

The following table presents the KPIs/metrics and how outcomes are measured per application and a description and calculation for each KPIs/metrics used within the Insight.
KPI/Metric Name
KPI/Metric Description
Name
The name of the application
App Category
The tagged category of an application that only applies to a data center application's
Health
The current health status of the resources that support the application, including Critical, Warning, and Healthy
Provider
Service provider associated with that application, such as AWS, Azure, and IBM
Resource Count
Total count of resources that are mapped to an application
Clicking the link in the application details redirects you to associated resources detail view.
Top Insights shows the following:
  1. Resources with most incidents - The top three resources with the most aggregated incidents measures as P1 + P2 + P3 + P4.
  2. Health Status graphically displays in Doughnut chart.

Resource metrics

The following table provides a description and calculation for each KPIs/Metrics used within the insight.
KPI/Metric Name
KPI/Metric Description
ID
System ID for DC Resources and Resource ID for MC Resource
Host Name
Hostname for DC Resources and Resource Name for MC Resources
Health
The current health status of the resources that support the application, including Critical, Warning, and Healthy
Status
Active or Inactive
Provider
Service provider associated with that application, such as AWS, Azure, and IBM
Environment Type
The environment name within which the resource operates (for example Production, Development, etc.)
Provider Account
The unique provider account ID
Resource Category
Compute, Database, Network, Mainframe etc.
Resource Type
EC2, Elastic Load Balancing, BatchV, etc.
OS
Operating System of the Resources
Application
The application with which the resource is associated
App category
Category to which application belongs
Region
Geographical region serviced by the resource (Example: Europe)
Location
The exact location from where the resources are available (Example: Munich)
Health
Server health event status
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