Getting Started

Introduction to Kyndryl Bridge

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FAQs

Published On May 14, 2026 - 8:41 AM

FAQs

Understand the most common inquiries users have about Kyndryl Bridge.

To improve your customer experience, you can review a collection of the most common questions users have when starting to use Kyndryl Bridge. Each inquiry comes with an easy to understand answer along with additional information when required. FAQs provide quick details about Core Services (including Container Cluster Management, Discovered Data, Discovery Management, and more), Support, and main benefits of acquiring Kyndryl Bridge.

General

Questions	Answers
What is Kyndryl Bridge?	Kyndryl Bridge is an open integration platform that leverages Kyndryl's core strengths, data-driven insights, and expertise to provide more visibility into and control of your complex IT environment.
What problems does Kyndryl Bridge solve in the market?	In the 2023 Gartner CEO Survey, Growth, Technology Related and Workforce covered the top three action areas. With Kyndryl Bridge customers can: Accelerate the value of business using technology. Obtain visibility and strategic guidance to make smarter decisions. Quickly respond to market with techonology capabilities.
What are the value drivers of Kyndryl Bridge?	Holistic Observability, which means a complete view across business operations, thus reducing complexity. Seamless integration, insights, and smart automation. Intelligent, actionable, and fast decision-making process. Integrated Intelligence, which means applying intelligence for better business outcomes. Applied AI/ML capability on customer data to predict next best actions. Quick and easy recommendations to attain efficiency. Enterprise Operability, which translates to new levels of speed, accuracy, and efficiency. Smart automations to streamline optimization and response times. A broad spectrum of services that enable full visibility and operational optimization. Business Accelerators, which construct an accelerated path to achieve Financial, Market, and Business goals. Accelerated solutions to achieve faster deployments and quicker time to market. Enhanced return on investment through streamlined processes and strategically utilized IT. Digital Marketplace, which brings integrated digital offerings that provide continuous innovation. Services that you can discover, try, buy, and subscribe, that seamlessly integrate with today's IT systems. Turnkey solutions that enable businesses to modernize applications, automate operations and shorten time to market.
What are the top outcomes a customer will experience via Kyndryl Bridge?	Customers will benefit from Kyndryl's global scale, deep expertise, a growing ecosystem of alliance partners, and IP. The main benefits include the following: Improved outcomes through a unified experience. Work optimization with data and AI. Enablement of digital business at scale. Access to modern digital services aligning to market needs, compliance requirements, and governance framework.
Which countries have access to Kyndryl Bridge, and does it support globalization?	Kyndryl Bridge supports globalization. Kyndryl Bridge Integrated AIOps service is available to all core and strategic customers worldwide. Starting with the US, customers can access a new catalog of services and start requesting consultations if they sign-up with a business email ID. Other countries would follow subsequently.

Support

Questions	Answers
What is the registration process to access Kyndryl Bridge? Do I need to create an account?	Yes. A Kyndryl Bridge account provides you with access to various significant functionalities.
I have signed up for Kyndryl Bridge, but I did not receive my activation email, what do I do?	Contact the Kyndryl Bridge support team by sending an email.
I received my invitation email, but the token has expired. Can it be reused?	No. Both the invitation link and authentication token can only be used once. If the token has expired, contact the Kyndryl Bridge support team.
I am new to Kyndryl, after I received my invitation email, am I able to login right away?	Yes. From the email invitation follow these steps: Copy the link and open it in your browser’s incognito mode. Fill out the form with your personal information. Click Sign up and set up your password. You’ll receive another email to verify your account details. Click Activating your Kyndryl ID and set up the two-factor authentication or skip this step for another time.
After I sign up on Bridge, what will occur if I don't log in for an extended period?	Please be aware that your personal account will be automatically deleted after 365 days of inactivity, and you will need to sign up again.
I have subscribed to a service, but I can’t find it in Kyndryl Bridge. How can I start using it?	Once your subscription has been activated, follow these steps from the Kyndryl Bridge main page: Log in to Kyndryl Bridge in the top right corner of the page. Click the Console link in the top right corner of the global navigation bar. The Console interface provides a unified operational view to optimize IT operations. Once you are redirected, click the Services Switcher icon, located in the top left corner of the global navigation bar. The Services Switcher is a hub where you can access and use all your active services. From there, select the service that you want to use.
I have explored Kyndryl Bridge, but I still need more information about its services. What can I do?	Log in with your Kyndryl Bridge account and book a consultation with a Kyndryl expert for any of the services available in the service catalog.
How can I contact support if I am experiencing issues with Kyndryl Bridge?	Locate the Support Requests link, available both at the bottom and at the top right of any Kyndryl Bridge page. When submitting a support request, make sure to identify the specific area of the platform that has issues. If the problem occurs on the Integrated AIOPs site (https://www.kyndryl.com/bridge/aiops/home/), select AIOps as your issue source. Otherwise, select Kyndryl Bridge Platform (Services Catalog or Console) for issues happening on the Kyndryl Bridge Platform (such as catalog, quotations, subscriptions, or encountering problems with Console or widgets). For additional details, see Support tickets.

Core Services

Questions	Answers
What are Kyndryl Bridge Core Services?	Core Services are a set of solutions, services, and capabilities provided by Kyndryl Bridge. They range from ordering, provisioning, and delivering of services to observability, telemetry, and automation
What Core Services will I get with my account?	Every Kyndryl Bridge enterprise account includes a range of default Core Services as part of the value proposition. These applications will be gradually added over time. Currently, your account comes with Identity & Access Management (IAM), Connections, Discovery Management, Discovered Data, and Container Cluster Management (CCM).
What is IAM?	Identity Access Management (IAM) facilitates the management of out-of-the-box role-based access controls, custom roles, access groups, access policies, and attribute-based access controls. This authorization model improves the user experience by increasingly converging all authorization and access management in one single place to better govern the capabilities of all Kyndryl Bridge services.
What is Connections?	Connections enhance Kyndryl Bridge services' capabilities by connecting multiple external technology providers that interact with the platform, all in one convenient location.

Discovery Management and Discovered Data

Questions	Answers
What is Discovery Management?	Discovery Management provides users with the ability to view the most recent discovery status information, including the time, duration, and number of assets discovered per cloud provider for each asset account. This service is designed to help users troubleshoot discovery errors and gain insights into any technical problems that may have prevented asset discovery, such as authentication failure.
What are the benefits of Discovery Management?	Real-time visibility: Discovery Management offers real-time visibility into users’ multi-cloud and virtualized on-premises infrastructure. It provides out-of-the-box support for popular cloud providers. IT estate visibility: Users can easily access the status of immediate discovery, the number of resources and metrics discovered, error messages, and error reasons. Easy extensibility: Discovery Management allows users to incorporate their own data and further customize their asset management experience Synchronization process and real-time updates: Discovery Management establishes continuous synchronization, keeping the asset inventory up to date. It tracks changes in cloud environments, such as resource additions or removals, and reflects these updates in a centralized repository. This enables accurate asset management, including metrics and governance.
What is Discovered Data?	IDiscovered Data serves as a trusted single system of record discovery of the entire IT infrastructure. It creates a complete, up-to-date, and accurate record while providing data integrity and consistency.
What are the benefits of Discovered Data?	Real-time visibility: It offers real-time visibility into users’ multi-cloud and virtualized on-premises infrastructure. It provides out-of-the-box support for popular cloud providers. IT resources observability: Users can utilize a comprehensive dashboard that offers a holistic view of all aspects of their IT estate. It includes features such as resource tags management, an interactive dashboard, and views of applications and resources based on providers, accounts, applications, environments, and operating systems. Easy extensibility: Discovered Data allows users to incorporate their own data to enhance the discovery process and further customize their asset management experience.
How can I request a quote or subscribe to the Discovery Management and Discovered Data services?	Discovery and Discovered Data are default services for a limited period and do not require a separate quote or subscription. They are automatically enabled upon creation of a Kyndryl Bridge Enterprise account.
How can I start consuming Discovery Management and Discovered Data?	Although these applications are enabled by default, a simple configuration is required. This involves three simple steps: Invite and manage application users through the Identity and Access Management framework (IAM) accessible via the Kyndryl Bridge Console secondary menu. Centralize the management of vault credentials data by navigating in the Connections page. Go to Console, select Allow between 2 and 24 hours for the Discovery Management synchronization process to complete. Once finished, return to the application by navigating to the Kyndryl Bridge Console.
I have Discovered Data enabled and I still do not see any data. Where is the data come from?	Discovered Data is sourced from Discovery Management data. The data can be seen once Discovery Management service is properly configured (including connection) and the synchronization process is completed. Then, you can start reviewing data on Discovered Data services.

Topology

Questions	Answers
What is Topology?	Topology is a logical depiction of the configuration of all the enterprise’s IT infrastructure elements, including physical and virtual devices, applications, nodes, and more.
What are the benefits of Topology?	Deeper insights on dependency analysis, impact, and blast radius. Enhanced analytics with affinity data such as alert correlation. Capacity planning, resource leveling, and optimization. Cloud migration and target optimization assistance with adjacency, co-location, and node distance. Cognitive Root Cause Analysis (RCA) strengthening and remediation actions. Maintenance and potential improvement of device visibility. Improved troubleshooting activities. Improved understanding of the network and useful visual reference points. Live performance insights with increased network control and security.
How can I request a quote or subscribe to Topology?	Topology is a default application for a limited period and does not require a separate quote or subscription. It is automatically enabled upon creation of a Kyndryl Bridge Enterprise account.
How can I start consuming Topology?	Although Topology is enabled by default, a simple configuration is required. This involves three simple steps: Invite and manage application users through the Identity and Access Management framework (IAM) accessible via the Kyndryl Bridge Console secondary menu. Centralize the management of vault credentials data by navigating to the Kyndryl Bridge Console Connection Manager, if you have not done so while setting up other Core Services. Allow between 2 and 24 hours for the Discovery synchronization process to complete. The duration of this process is contingent upon the quantity of cloud assets and the available resources. It's important to note that the Topology process relies on Discovery Management for data population. Once finished, return to the application by navigating to the Kyndryl Bridge Console.

Container Cluster Management

Questions	Answers
What is Container Cluster Management?	Container Cluster Management (CCM) provides Operational Insights that assist with understanding your cloud's actual resource consumption compared to planned consumption, enabling a balanced cloud service inventory.
What are the benefits of Container Cluster Management?	Common data model that can capture, normalize, and maintain tools data over time across the different cloud providers. Integrate visual cluster management dashboards including cluster overview, workloads, network, configuration, storage, access control, policies, and resources. Highly scalable solution, capable of supporting huge number of clusters. Enhanced real-time insights with Operational Insights page.
How can I request a quote or subscribe to Container Cluster Management?	CCM is a default application for a limited period and does not require a separate quote or subscription. It is automatically enabled upon creation of a Kyndryl Bridge Enterprise account.
How can I start consuming Container Cluster Management?	Although CCM is enabled by default, a simple configuration is required. This involves three simple steps: Invite and manage application users through the Identity and Access Management framework (IAM) accessible via the Kyndryl Bridge Console secondary menu. Centralize the management of vault credentials data by navigating to the Kyndryl Bridge Console Connection Manager, if you have not done so while setting up other Core Services. Allow between 2 and 24 hours for the Discovery synchronization process to complete. The duration of this process is contingent upon the quantity of cloud assets and the available resources. Once finished, return to the application by navigating to the Kyndryl Bridge Console.

PgMP

Questions	Answers
Why Console does not display any of my information if I am a Kyndryl customer with active subscriptions in my account?	The Kyndryl Bridge team is actively working to add your subscriptions data on My Console . If you are already an Integrated AIOps, Cost & Assets Management, or FinOps customer, please reach out to your Delivery Partner or Account Manager.

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