Getting Started

Introduction to Kyndryl Bridge

Partner Integration Initial phase
Published On May 14, 2026 - 7:52 AM

Partner Integration Initial phase

The initial phase is the entry-level integration tier for early-stage partners. It enables visibility of Partner offerings through the Kyndryl Bridge catalog, without requiring direct application or API integration.
This phase represents the foundational level of integration, designed for early-stage partnerships. At this stage, there is no direct integration with Partner applications or tools. Instead, Partner applications or services are incorporated into Kyndryl Bridge Services and are not directly consumed or exposed as standalone offerings.In this phase, Partners interact with the Kyndryl Bridge Console through indirect integration, facilitated by their inclusion within a Kyndryl Bridge Service.
Key features
  • Partner application catalog entry on Bridge:
     A tile is created for the Partner application on the Kyndryl Bridge Console.
  • Bridge consultation and quotation support:
     Partner services are embedded within Kyndryl Bridge Services, providing indirect access through the platform.
Key advantages
  • Ease of implementation:
     Minimal technical integration, making it quick and straightforward for early-stage partnerships.
Catalog content creation
Who’s responsible:
Kyndryl Bridge Partner Integration Team
To make the Partner Catalog available on Kyndryl Bridge, the following information must be provided by the Partner. The Kyndryl team will collaborate with the Partner to collect and publish this content.
Required information
  1. Bridge overview information:
    • Service legal name:
       The full legal name of the Partner service. (Character limit: 55)
      Required
    • Service short description:
       A brief description that appears on the Catalog tile below the Service Name in the Kyndryl Bridge Console. (Character limit: 140)
      Required
    • Service overview:
       A detailed overview of the service. (Character limit: 1000)
      Required
  2. Service provider information:
    • Service provider:
       The name of the Partner company, as displayed on the Kyndryl Bridge Tile. (Character limit: 25)
      Optional
  3. Customer benefits:
    Partners must outline the top three benefits of their application.
    • Benefit #1:
      • Title:
         A concise title for the benefit. (Character limit: 50)
        Required
      • Description:
         A short description of the benefit. (Character limit: 160)
        Required
      • Link to more information:
         A URL providing additional details. (No character limit)
        Required
    • Benefit #2:
      • Title:
         (Character limit: 50)
        Required
      • Description:
         (Character limit: 160)
        Required
      • Link to more information:
         (No character limit)
        Required
    • Benefit #3:
      • Title:
         (Character limit: 50)
        Required
      • Description:
         (Character limit: 160)
        Required
      • Link to more information:
         (No character limit)
        Required
Consultation
Who’s responsible:
Kyndryl Bridge Partner Integration Team
Once the Partner Services catalog entry is live on Kyndryl Bridge, the Partner Service will be enabled for
Request for Consultation (RFC)
 at a minimum level of engagement.
A “consultation” provides existing or prospective customers with a straightforward way to engage with Kyndryl without the need for a pre-established business relationship. Customers can initiate a consultation by selecting
“Schedule a Consultation”
 on the service’s detail page.
How it works:
  1. Sign-up or sign-in
    Customers are required to sign up or sign in using a business email address.
    • Only email domains that are non-generic (e.g., corporate domains) are accepted.
  2. Submit a request
    Once signed in, users can:
    • Fill out the required consultation request fields.
    • Select their preferred meeting date and time range.
    • Submit the request.
  3. Account management
    • Bridge Personal Account:
       Users signing up with a non-generic email domain (e.g., a customer business email) are provided with a Kyndryl Bridge Personal Account, which allows them to submit RFC requests.
    • Bridge Enterprise Account:
       Users associated with an Enterprise Account on Kyndryl Bridge can also submit RFC requests.
By enabling this functionality, Partners make it easier for customers to connect with Kyndryl to explore services, discuss requirements, and begin the consultation process in an accessible and user-friendly manner.
Quotations
Who’s responsible:
Kyndryl Bridge Partner Integration Team
Kyndryl’s business model involves offering most services through a custom quoting process, known as
CPQ (Configuration, Price, Quote)
. This process tailors quotes to specific customer configurations while considering Kyndryl’s pricing strategies and competitive market factors. Customers receive these custom quotes and can either accept them or negotiate further with Kyndryl teams for an adjusted price.
How it works:
  1. Initiating a Request for Quotation (RFQ)
    • Logged-in customers or Kyndryl Account Team representatives acting on behalf of customers can browse the Kyndryl Bridge catalog to select a service.
    • By clicking
      “Request a Quote”
       on the desired service package, they initiate the RFQ flow.
    • Customers provide details and responses associated with the Service’s Elements and Configurations, enabling them to customize the service to meet their specific requirements.
  2. Access requirements
    • Bridge Enterprise Account holders only:
       RFQ capabilities are restricted to authenticated users linked to a Kyndryl Bridge Enterprise Account. These accounts are:
      • Created for known customers with whom Kyndryl already has an established business relationship.
      • Established for new customers vetted and entered into Kyndryl’s Customer Master Record.
    • Personal Accounts:
       Users who sign up on the Kyndryl Bridge website with personal email domains are assigned a Kyndryl Bridge Personal Account by default. They cannot access RFQ functionality until they are linked to a Kyndryl Bridge Enterprise Account.
  3. Partner responsibility
    Partners are required to provide detailed information about their Service Elements and Configurations. This data forms the basis for generating accurate quotes during the RFQ process.
By leveraging RFQ functionality on Kyndryl Bridge, customers benefit from tailored service configurations and transparent pricing discussions.
Connectivity with Partner Application
Who’s responsible:
Kyndryl Bridge Partner Integration Team & Partner Application Team
Partner application is SaaS hosted in client environment
  • Authentication support:
    • SSO authentication:
      • The Partner Application Support Team configures the Identity Provider (IDP) on the Partner application to allow access using Kyndryl credentials.
      • The Kyndryl Bridge Partner Integration Team configures the Kyndryl IDP to access the Partner application URL. Refer to SAML Integration Documentation.
      • Once the configuration is complete, users can access the Partner application using Kyndryl SSO.
    • Basic authentication:
      • The Partner Application Support Team provides user-specific authentication details for accessing the Partner application.
      • Kyndryl Bridge users access the Partner application using these credentials.
  • SDK connectivity:
    • The Partner Application Support Team creates a service user within the Partner application.
    • The Kyndryl Bridge Partner Integration Team generates a bearer token for service user authentication and uses it to access the Partner application APIs.
Partner application is SaaS hosted in Kyndryl environment
  • Hosting identification:
    • The Kyndryl Bridge Partner Integration Team coordinates with the Kyndryl Bridge Offering Team to obtain cloud account details for hosting the Partner application.
  • Deployment steps:
    • The Kyndryl Bridge Partner Integration Team collects deployment steps from the Partner Application Support Team and takes necessary actions to set up prerequisites.
  • Ownership assignment:
    • The Kyndryl Bridge Partner Integration Team identifies the appropriate Kyndryl Bridge Delivery Team to manage deployment and provide ongoing support for the Partner application.
  • License acquisition:
    • The Kyndryl Bridge Offering Team acquires a demo license for the Partner application.
    • If a demo license is unavailable, the procurement process is initiated to purchase a license.
  • Deployment and configuration:
    • The Kyndryl Bridge Partner Integration Team collaborates with the Partner Application Support Team for deployment and configures the Partner application for connectivity with Kyndryl Bridge.
  • White-labeling (if feasible):
    • For white-labeling Kyndryl-hosted Partner applications, refer to the Partner Application Support Portal for configuration details.
Partner application is dedicated hosting
  • Connectivity requirements:
    • The Kyndryl Bridge Partner Integration Team liaises with the Partner Support Team to identify connectivity requirements.
    • TheKyndryl Bridge Partner Integration Team collaborates with the Kyndryl Bridge DevOps Team to establish the required connectivity.
  • Deployment requirements:
    • The Kyndryl Bridge Partner Integration Team determines deployment requirements for hosting the Partner application in Kyndryl, Partner, or Customer environments.
  • License acquisition:
    • The Kyndryl Bridge Offering Team acquires a demo license for the Partner application.
    • If a demo license is unavailable, the procurement process is initiated to purchase a license.
  • Deployment and configuration:
    • The Kyndryl Bridge Partner Integration Team works with the Partner Application Support Team to complete the deployment and configures the Partner application for Kyndryl Bridge connectivity.
    • A secure tunnel is established between Kyndryl Bridge and the Partner application with support from the DevOps Team.
  • White-labeling (if feasible):
    • For white-labeling Kyndryl-hosted Partner applications, refer to the Partner Application Support Portal for configuration details.
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