Partner Integration onboarding guide
Partner Integration onboarding guide
Learn how to integrate your application with Kyndryl Bridge using our structured five-level integration model. This guide helps partners understand prerequisites, onboarding steps, and how to achieve full integration.
This guide is designed to assist Kyndryl Bridge Partners in onboarding their applications, tools, or services onto Kyndryl Bridge. It provides detailed information about the Kyndryl Bridge integration process and associated technical requirements. The purpose of this guide is to deliver clear instructions and insights, fostering greater visibility and collaboration opportunities between Partners and Kyndryl Bridge Services.
Stakeholders and Responsibilities
Kyndryl Bridge is an open integration platform that leverages Kyndryl’s core capabilities to provide enterprises with visibility into their technology estates. It offers Operational Insights to help organizations understand, predict, and act, driving improved business outcomes, learn more about Kyndryl Bridge
Partner integration plays a pivotal role in today’s interconnected business ecosystems, enabling efficient collaboration between Kyndryl and external partners to achieve shared objectives. This section outlines the importance of partner integration, its benefits, and key considerations for successful implementation.
Becoming a Kyndryl Bridge Partner
As a Partner, your primary goal is to integrate your application or product with the Kyndryl Bridge Console. This integration comprises sharing your core functions using APIs, enabling consumption by other Partner applications or Kyndryl Products and Offerings through Kyndryl Bridge.
The dedicated Kyndryl Bridge Partner Integration Team facilitates this process by developing API Gateways and Data Gateways for API-level and data-level collaboration. This integration allows eligible Kyndryl Bridge Common Services and Kyndryl Bridge Consumable Services to strengthen core product features. Similarly, the APIs of your product or service can be used by Kyndryl Bridge offerings and products to enhance Kyndryl Bridge offerings.
Kyndryl Bridge Partner Integration Levels
Kyndryl Bridge offers five levels of integration, tailored to the partner's integration maturity. Each level reflects the depth and scope of collaboration achievable with Kyndryl Bridge.
Level 1 - Core integration
Establish core API-driven data ingestion from partner applications into Bridge, enabling basic visibility. This level focuses on establishing foundational connectivity, initial data insights, and basic control over partner services at a customer level.
Features of the Core integration
- Create a unified dashboard using partner applications data that can be pushed by partners or pulled by Bridge, either periodically or in real time.
- Partners will have access to Kyndryl's sandbox to experiment with integration. They will also be able to access partner applications using a Bridge sandbox.
- Initial set of APIs exposed through Bridge APIs for uniform access.
- Bi-directional API integration for telemetry, metadata, and configurations.
- Generate basic insights on customer data from partner applications using the dashboard on the Bridge Console.
Key advantages
- Ease of implementation:This phase requires minimal technical integration, making it a quick and straightforward option for early partnerships.
- Bridge is an ecosystem of 250+ services serving 1,200+ customers. Partners have the opportunity to become part of the Bridge ecosystem and grow together.
- Partner applications will appear in the Bridge application dropdown menu, allowing Bridge users to see the partner’s application name and launch it from Bridge’s single-pane-of-glass experience.
- Future-proof integration leveraging the Bridge API framework.
- Ability to include standard APIs within the Bridge ecosystem, enabling customers to easily load partner data into Kyndryl Bridge and generate existing dashboards with insights and other solutions (for example, inventory). This results in faster time to market for Kyndryl customers with reduced deployment time.
Level 2 – Enhanced collaboration
Integrate comprehensive, real-time data from partners into Bridge for intelligent correlation, predictive insights, and recommendations delivered to Bridge Go-to-Market Experience.
Features of Enhanced collaboration
- Includes all Level 1 features, plus the following:
- Insights and recommendations integration within the Bridge GTM experience.
- Insights: Enhanced dashboards with up to five AI/ML-based insights and KPIs.
Key advantages
- Deep integration and increased stickiness:The partner solution becomes deeply embedded within Bridge core operational workflows, making it a more integral and “sticky” component.
- Partner value demonstration:By contributing data for AI/ML-driven insights and enabling workflow automation, partners showcase advanced capabilities and the proactive value of their platform, potentially leading to greater customer adoption.
- New revenue streams:Participation at this level opens direct revenue-sharing opportunities for automated actions, creating a tangible return on the partner’s integration investment.
- Joint use cases:Build and publish success stories that showcase tangible joint value.
- Ecosystem leverage:Partner applications can leverage any application within the Bridge ecosystem to enhance value with minimal effort.
Level 3 – Strategic co-innovation
Joint creation and delivery of integrated service offerings, leveraging advanced Bridge capabilities for fully autonomous operations and collaborative innovation. This level focuses on shared revenue models and long-term strategic alignment.
Features of Strategic co-innovation
- Includes all Level 1 and Level 2 features, plus the following:
- End-to-end solution development leveraging the capabilities of multiple partners.
- Prescriptive insights powered by AI/ML.
- White-labeled Bridge modules for partner platforms.
- Participation in joint go-to-market strategies and revenue sharing.
- APIs with AI-generated endpoints.
Key advantages
- Significant new revenue and market access:Jointly developed and co-branded service offerings unlock substantial new revenue streams and provide access to Kyndryl’s established customer base.
- Deep strategic alignment and influence:Gain a deeper strategic partnership with Kyndryl, with the opportunity to influence the long-term technology roadmap and service evolution.
- Revenue generation:List premium offerings (for example, remediation, backup, analytics) within Bridge services and offerings.
- Service expansion:Dynamically expose the partner service catalog to Kyndryl sales and delivery teams.
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