Partner Integration quick start guide
Partner Integration quick start guide
A high-level guide to help partners understand the Kyndryl Bridge integration process. Covers benefits, key requirements, real-world use cases, and the five-step onboarding framework to accelerate adoption and streamline service delivery.
Partner integration external quick guide
Integrating with Kyndryl Bridge enables partners to expand their market presence, streamline service interoperability and enhance user engagement through a secure and scalable platform. By joining the Kyndryl Bridge ecosystem, partners can leverage API integrations, enable seamless authentication and provide dynamic service experiences to enterprise customers.
This guide outlines the integration levels, key requirements and step-by-step onboarding process, helping partners navigate the technical and business aspects of integrating with Kyndryl Bridge.
Why integrate with Kyndryl Bridge?
- Expand market reach:List services in the Kyndryl Bridge Marketplace, making them accessible to a broad enterprise audience.
- Seamless user experience:Integrate single sign-on (SSO) and dynamic widgets for an intuitive, frictionless experience.
- Secure and scalable integration:Utilize API connectivity and data exchange to enable automation and interoperability.
Real-world impact
- Use case 1:A cybersecurity partner integrated real-time monitoring dashboards into Kyndryl Bridge, providing immediate threat visibility to enterprise customers.
- Use case 2:A cloud service provider enabled SSO and automated provisioning, reducing customer onboarding time.
High-level integration process
- Select integration level:Choose the appropriate level based on technical capabilities and business objectives. (Partner action)
- Meet key requirements:Ensure compliance with network, security and API integration standards. (Kyndryl Bridge Partner Integration team action)
- Implement integration:Set up catalog entries, widgets and authentication mechanisms. (Kyndryl Bridge Partner Integration team action)
- Testing and validation:Perform integration testing, security assessments and functional validation. (Kyndryl Bridge Partner Integration team action)
- Deployment and support:Publish the service in the Kyndryl Bridge Marketplace and access ongoing support resources. (Kyndryl Bridge Partner Integration team action)
Integration process
The integration process follows a structured, five-step approach that enables partners to onboard their services smoothly.
Step 1: Catalog content creation
- Provide service details, including name, description, key benefits and pricing (if applicable).
- Submit the catalog entry for review and approval before publishing in the Kyndryl Bridge Marketplace.
Step 2: Consultation and quotation
- Request a technical consultation to align with Kyndryl’s integration framework.
- Review pricing and contractual agreements, including monetization strategies.
Step 3: Widget creation
- Static widgets:Display fixed content, such as service descriptions or promotional material.
- Dynamic widgets:Enable real-time data exchange, improving engagement and interactivity.
Step 4: SSO enablement
- Configure single sign-on (SSO) using OAuth 2.0, SAML, or OpenID Connect.
- Perform authentication validation to ensure secure user access.
Step 5: Testing and deployment
- Conduct functional testing to verify API connections, authentication and performance.
- Validate security and compliance before final approval.
- Deploy the service to Kyndryl Bridge Marketplace with ongoing monitoring and support.
Key requirements
Before integrating with Kyndryl Bridge, partners must meet the following prerequisites to ensure a secure and seamless onboarding process.
Technical and security requirements
Hosting and connectivity options
- Partners must define their hosting model, including SaaS, dedicated infrastructure, or Kyndryl-hosted environments.
- Connectivity options should align with Kyndryl Bridge requirements, ensuring compatibility with cloud and on-premises deployments.
Network setup
- A secure network configuration is required, including VPN setup, firewall rules and IP whitelisting where applicable.
- Partners must ensure network compliance with security protocols to facilitate secure data exchange.
Secure API management
- All integrations must support OAuth 2.0 authentication and role-based access control (RBAC) for secure access.
- API endpoints should be encrypted, monitored and comply with industry security standards.
Licensing requirements
- Partners must provide test or demo licenses for validation, integration testing and quality assurance.
- Licensing terms should be aligned with usage agreements and Kyndryl compliance policies.
Integration process
The integration process is designed to ensure a smooth and structured onboarding experience for partners. Each step helps align partner services with Kyndryl Bridge’s ecosystem, ensuring secure and efficient interoperability.
Step 1: Catalog content creation
- Partners must submit detailed information about their services, including:
- Service name and short description (appears in the Kyndryl Bridge Marketplace).
- Comprehensive service overview outlining functionality and target users.
- Key benefits, such as performance improvements, cost savings, or enhanced security.
- Pricing model, if applicable, including subscription, consumption-based, or fixed pricing.
- Kyndryl reviews and approves the submission before publishing it in the Kyndryl Bridge Marketplace for visibility.
Step 2: Consultation and quotation
- Partners can request a technical consultation to assess the integration level, security requirements and network compatibility.
- A Kyndryl integration specialist will review the partner’s API capabilities, user experience alignment and scalability.
- If applicable, partners receive a quotation for any platform services required, such as hosting, API gateway access or premium data exchange features.
- Legal and commercial agreements are finalized before proceeding to the next steps.
Step 3: Widget creation
- Partners can choose between two types of widgets to enhance service visibility and interaction within Kyndryl Bridge:
- Static widgets:Display fixed information such as service descriptions, logos and images.
- Dynamic widgets:Enable real-time interactions by pulling data from the partner’s API, supporting dashboards, analytics, or live updates.
- Dynamic widgets provide a more interactive and personalized user experience, improving engagement and usability.
Step 4: SSO enablement
- Single sign-on (SSO) configuration is required for secure and frictionless user authentication.
SSO options
- Partners must integrate with Kyndryl’s identity management system using one of the following authentication methods:
- OAuth 2.0 (recommended for API-driven services).
- SAML (Security Assertion Markup Language) for enterprise applications.
- OpenID Connect (OIDC) for modern authentication protocols.
- SSO ensures that users authenticate once and can access both Kyndryl Bridge and the partner application without multiple logins.
Step 5: Testing and deployment
- Before deployment, partners must conduct testing to validate the following:
- API connections and data exchange integrity.
- User authentication to ensure smooth SSO integration.
- Performance testing for widget responsiveness and load handling.
- Security validation, including compliance checks on encryption, access control and data privacy.
- Once testing is complete, Kyndryl approves the integration and the service is deployed to the Kyndryl Bridge Marketplace.
- Ongoing monitoring and support are provided to ensure stability, security and user adoption.
Support and resources
Partners integrating with Kyndryl Bridge have access to various resources to assist with implementation, troubleshooting and ongoing support.
- API documentation:Comprehensive guides on authentication, data exchange and integration best practices. Access API documentation
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