Cloud Services

Introduction to Cloud Services

ServiceNow integration
Published On Jul 07, 2025 - 2:10 PM

ServiceNow integration

Integrate a ServiceNow instance with a Enterprise Marketplace tenant.
Enterprise Marketplace supports the use of ServiceNow for the purpose of raising tickets to enable a variety of actions:
  • Provisioning service orders:
    Users can provision orders from Enterprise Marketplace one at a time or
    in bulk
    , enabling the provision of multiple orders with a single request. In the case of bulk provisioning requests, users can complete a single request form and trigger the provision of multiple requests without interracting with Enterprise Marketplace directly.
  • Specify change request types:
    When provisioning services from the ServiceNow portal, you can specify the change request type, Standard or Normal.
  • Trigger Day-2 Operations:
    Using the ServiceNow portal you enable actions such as start, stop, power on, power off. For more information refer to Day-2 Operations.
The current onboarding process became active with the January 25, 2023 release. To update any integrations done before that date, see the
Adapter configurability
section in Update existing ServiceNow integrations.
The integration process varies  with whether your tenant uses the Foundation APIs. Be sure to use the proper procedure for your tenant:
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