Cloud Services

Introduction to Cloud Services

Auto Retry Configuration
Published On Jul 07, 2025 - 2:10 PM

Auto Retry Configuration

Enable auto-retry for order provisioning to enhance customer satisfaction.
On rare occasions provisioning is not successful due to user error or other technical issues that cannot be anticipated. On these occasions, automatically re-initiating the provisioning process can significantly reduce user frustration by limiting required actions on their part. For that reason, Kyndryl supports an auto retry feature that administrators can enable.
This topic explains how to configure the API to automate the described order provisioning retry in the event of a failure. Use the following procedure:
  1. Navigate to the Developer Console.
  2. Set the API:
    1. Select
      EMP
       for the
      Application
      .
    2. Select
      consume_common_api
       for the
      Service
      .
  3. Enable the feature:
    1. POST API: consume/common/v1/tenant/featureflags/
    2. Body:
    {
          "configurationkey": "enable_emp_autoretry"
          "configuration value": "true"
          }
  4. Enable the order provisioning for retry, updating the payload in accordance with the following sample, noting the last three lines in
    bold
    : 
    {
"name":"orderStatusTrackingWithDroplet",
"provider_code":"snow",
"applicable_for":[
{
"id":"integration",
"values":[
"orderstatustracking"
]
}
],
"callback":{
"url":"cb-snow-prov-adapter:3009/provision/snow/adapter/v2/trackOrder",
"certs":{
"endpoint_ca_cer":"",
"endpoint":"",
"endpoint_key":""
},
"connection_protocol":"http"
},

 
    "auto_retry":3,
    

    "retry_interval": 30,
    

    "auto_retry_before_failure": true,
    
}
    • auto_retry equals the number of times the service will retry the provision.
    • retry_interval equals the length of time in seconds between retries in the event of multiple failures.
    • auto_retry_before_failure enables the the auto retry. Set
      true
       to enable, and
      false
       to disable.
When a failure occurs, the system notifies you and, if you have enable auto-retry, the failure message contains retry notification. With each failure, any previous retry statistics are reported in the failure notification.
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