User onboarding
User onboarding
Learn how to onboard users to Kyndryl Bridge, including signing up, inviting users, and accessing the platform, whether for enterprise accounts.
The Kyndryl Bridge account model is designed for enterprise use. Each account represents a customer organization and contains all the data, permissions, and access rights associated with that enterprise.
An enterprise can have multiple accounts, managed by its administrators. Account administrators can add users directly or allow designated users to send invitations through the
Access management
page in Kyndryl Bridge.Users can be associated with one or more enterprise accounts, allowing them to view and interact with data for their organization. When inviting a new user, administrators provide basic details such as an email address and assign the appropriate access group from the available list.
Invitees receive an email invitation and, after accepting it, can log in as users of that specific Kyndryl Bridge enterprise account. New users must complete registration and set up multi-factor authentication using their corporate email address.
After being added to the enterprise account, users must be granted access to each application they need. Application permissions are managed separately within Kyndryl Bridge. For more details, see Understanding IAM.
Accessing Kyndryl Bridge accounts
New users can join Kyndryl Bridge through an invitation from their enterprise account administrator. The invitation email includes a link that starts the activation process.
Once registration and authentication are complete, users can log in to Kyndryl Bridge with their corporate credentials and access the services associated with their account.
Select
New user sign up
As a new Kyndryl Bridge enterprise account user, you are invited by your account administrator to join the account.
After accepting the invitation, you can log in to Kyndryl Bridge and complete the registration and multi-factor authentication steps using your corporate email address.
Users need a
Kyndryl ID
or must have their organization’s identity provider (IDP) federated with Kyndryl ID. This setup must be completed if the user has not previously registered with Kyndryl.To ensure proper activation, access Kyndryl Bridge directly through the
Activate <customer name> account
link provided in your Welcome to Kyndryl Bridge
email. Accessing from any other page may prevent correct account linking. - Open the invitation email from Kyndryl Bridge.
- Select theAccept invitelink to open Kyndryl Bridge.
- SelectSign up.
- Enter the following details:
- Corporate email address
- Password for your corporate email
- Country (select from the dropdown list)
- (Optional) Provide consent for communications:
- Email consent:Allows Kyndryl to inform you about services and offerings via email.
- Phone consent:Allows Kyndryl to inform you about services and offerings via phone. If selected, a phone number is required.
- SelectSign up.
- Enter your corporate email password again when prompted.
- Check your inbox for an activation email from Kyndryl and selectActivate Kyndryl ID.
- You will be redirected to Kyndryl Bridge to set up your preferred authentication method. To defer this step, selectSet up later.
After setup, you will be redirected to the
Kyndryl Bridge home page
.Existing user sign In
It is required to sign in every time you access the Kyndryl Bridge account.
- From theKyndryl Bridgehome page, click theUser profileicon at the top right.
- SelectLog in.
- Enter your corporate email address and clickNext.
- Enter the password for your corporate email.
- ClickVerify.
- Complete two-factor authentication using your preferred method.
After successful authentication, you will be redirected to the
Kyndryl Bridge home page
.
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