Users

The Users page provides a centralized view of all users in your Kyndryl Bridge account. From this page, administrators can monitor user activity, manage user access, and review the access groups assigned to individual users. Summary cards provide a quick overview of the user population and invitation status, helping administrators track account adoption and user lifecycle management.

The Users page includes the following summary cards:

Total Users: Displays the total number of users in the account.

Active Users: Displays the number of users with active account access.

Pending Invites: Displays the number of users who have been invited but have not yet completed the onboarding process.

Invite Users: Opens the invitation workflow to add new users to the account.

The Users page provides a table that display information about each user, including:

Name: Displays the user's name.

Access Group: Displays the name of the access group assigned to the user.

Email: Displays the user's email address.

Status: Indicates the user's current status, such as Active or Pending.

Actions: Click the ellipsis menu (⋮) to view the actions available for the selected user.

Each user can be expanded to display the access groups assigned to that user. The expanded section includes the following information:

Access Group: The name of the access group assigned to the user.

Service: The service associated with the access group.

Description: A brief description of the access group.

Members Count: The total number of members assigned to the access group.

Administrators can use the Search field and Filter option to quickly locate specific users and refine the displayed results.

Prerequisites to invite users

To invite users in Kyndryl Bridge:

You must have the Administrator role in the Kyndryl Bridge account.

Valid email addresses (up to 10) must be available for each user.

Access groups and any required roles should be predefined.

Ensure understanding of which access groups apply to Kyndryl vs. Non-Kyndryl users.

Accessing the Users page

From the Kyndryl Bridge main menu Inline image , go to Administration → Bridge Access Management → Users.

Viewing a list of users

By accessing the Users page, you are presented with three different cards providing relevant information for the Account Administrator:

The Total Users card displays the total number of users in your account.

The Active Users card displays the total number of active users in your account. Users who have not activated their account yet (Pending Status) are omitted from this total.

The Pending Invites card displays the total number of users who have not activated their accounts yet.

Inviting new users

Administrators can invite both Kyndryl and non-Kyndryl users to a Kyndryl Bridge account, assign them to access groups, and optionally apply access policies during the invitation process. Up to 10 users can be invited at a time, with the appropriate roles and permissions assigned upon onboarding. This capability streamlines user onboarding, supports role-based access management and helps ensure secure access through user validation and policy controls.

Access management only grants access to the Kyndryl Bridge account. If you need access to a specific service, follow the steps described in Understanding Bridge Access Management.

To invite new users to a Kyndryl Bridge account, click the Invite Users card and follow these steps:

Add User: Select the user type (Internal Kyndryl users or external Non-Kyndryl users). Enter the email address of the invitee(s) in the box. You can add up to 10 different email accounts and validate them by pressing the "Bar" key or "Enter" key on your keyboard.

Select Next.

Assign to Bridge Access Group: Select the access group(s) where the invitee needs to be associated by selecting the box next to the corresponding access group. To learn more, see Access GroupsAccess Groups.

In the Assign to Service Access Group section, review the Service column to identify the service associated with each Service Access Group. This information helps ensure that users are assigned to the correct access group and receive access only to the intended service and related resources.

Optionally, select Assign to Service Access Groups for specific tools or services.

Example: CollabDrive_Administrator, CollabDrive_Viewer

Kyndryl-specific access groups (e.g., Kyndryl Account Manager) are only available when inviting Kyndryl users.

Access groups are created by default and cannot be customized.

Use the following table as a reference when assigning Bridge access groups.

User type	Who needs to	Select the Access Group(s)
	Kyndryl Bridge Access Groups
Customer Administrator	Can view, create and modify consultations Can view, create, modify and delete quotations Can convert quotations to subscriptions Can view, create, modify and delete subscriptions Can view notifications Can invite users to account Can invite users to the Customer Engament Hub Can view, create and modify own support tickets Can view support tickets created by all users within an account. Can view, create, modify and delete API keys Can view and create assessments	Administrator
Customer Buyer	Can view, create and modify consultations Can view, create, modify and delete quotations Can convert quotations to subscriptions Can view, create, modify and delete subscriptions Can view notifications. Can view, create and modify own support tickets Can view, create, modify and delete API keys Can view and create assessments	Contributor
Customer Technical User	Can view, create and modify consultations Can view quotations Can view subscriptions Can view notifications Can view, create and modify own support tickets Can view, create, modify and delete API keys	Operator
Basic Customer (minimum permissions)	Can view consultations Can view quotations Can view subscriptions Can view assessments Can view notifications Can view, create and modify own support tickets	Viewer
Account Administrator	Can view, create and modify consultations Can view, create and modify quotations Can convert quotations to subscriptions Can view, create, modify and delete subscriptions Can approve subscriptions Can view notifications Can invite users to account Can view, create and modify own support tickets Can view, create, modify and delete API keys Can view and create assessments	Kyndryl Account Manager **
Delivery Partner	Can view consultations Can view quotations Can view and modify subscriptions Can view notifications Can invite users to account Can view, create and modify own support tickets Can view, create, modify and delete API keys	Kyndryl Delivery Team - DPE - CPE **
	Kyndryl AIOps Access Groups
Kyndryl AIOps Administrator		AIOps_Integrated_Administrator
Kyndryl AIOps Technical User		AIOps_Integrated_Operator
Basic Kyndryl AIOps User (minimum permissions)		AIOps_Integrated_Viewer
	Service Access Groups
Document Administrator	Can view, download, upload, modify and delete documents	CollabDrive_Administrator
Document Viewer	Can view and download documents	CollabDrive_Viewer
Customer Partner and Consult Partner	Can view Go To Market Hub Can create assessments based on the recommendations listed Can update the status of the assessments Can promote recommendations	GTM Experience Administrator **
Go To Market Team (Delivery Partner, Enterprise Architect, Technology Advisor)	Can view Go To Market Hub	GTM Experience Viewer **

Select Next.

Assign Access Policies (optional): Select the scope of the Kyndryl Bridge service you want to assign to the invitee, including roles. To learn more, see Access PoliciesAccess Policies.

Select Next.

Review the summary including:

User email addresses

User type (Kyndryl or Non-Kyndryl)

Assigned access groups

Assigned access policies (if applicable)

Click Send Invite to complete the onboarding process.

After sending an invitation, you can monitor the user's onboarding progress and invitation status from the Users page. The following outcomes may occur:

Invited Kyndryl users will appear in the Users list with Active status, if the user is already part of any other Bridge Account

Invited Non-Kyndryl users will appear in the Users list with a Pending status.

Once Non-Kyndryl users or a new Kyndryl user to Kyndryl Bridge accepts the invitation, their status will change to Active.

If the invite fails, detailed error messages will help identify the issue.

User invitation e-mail

An email invitation is automatically sent to the invited user with instructions to access the Kyndryl Bridge account and complete the onboarding process. Such user must select the Activate <customer name> account link in that email and should follow the User onboardinguser onboarding process to become a new member in your account.

Only Kyndryl.com email IDs can be added to these access groups. Note that some services are only visible by those in the Kyndryl-named access groups because they are currently for internal use only.

Service-specific access groups, such as Kyndryl Artificial Intelligence for IT Operations, become available after the service subscription is activated. Account administrators must assign both a Kyndryl Bridge platform access role (viewer at a minimum) and a service-specific access role.

The following message is sent to the user (Click Next and follow the on-screen prompts):

Welcome [UserName],

You’ve been invited to join [AccountName] on Kyndryl Bridge. Use the procedure to sign in:

Ensure your username is associated with Kyndryl ID before you proceed to the next step as it’s required to activate your account. Follow the instructions later in this email if you need to set up your Kyndryl ID

Click the activation link below.

Enter your username. Example: [email protected]

The activation link can be used only once and it expires in 30 days.

Managing user invitations

After users are added to a Kyndryl Bridge account, administrators can manage their account invitation lifecycle from the Users page. Available actions include resending or revoking invitations, viewing invitation details, updating user membership and access groups and removing users from the account as needed.

Viewing invitation details

The Invite Details shows invitation sent and expiration dates, status, and access groups assigned to that user. However, this option is only available to users with a pending invitation. Follow these steps to view the user invitation details:

Click the overflow menu next to the user that you want to learn more about.

Select Invite Details.

Resending invitation

You can resend an invitation to users who have not yet accepted their invitation or completed the onboarding process. Follow these steps to resend a user invitation:

Click the overflow menu next to the user that you want to resend the invitation to.

Select Resend Invite and confirm your action.

Revoking invitation

You can revoke a pending invitation to prevent a user from accessing or activating the account through the invitation link. Follow these steps to revoke a user invitation:

Click the overflow menu next to the user from whom you want to revoke the invitation.

Select Revoke Invite and confirm your action.

Editing membership

You can update a user's membership by modifying the access groups assigned to users with an Active status. Follow these steps to edit user membership:

Click the overflow menu next to the user that you want to edit.

Select Edit Membership.

Select or unselect the access groups that you want to assign or remove from the user.

Select Assign.

As an administrator, when you access the details of your own user account, the Details page is displayed as read-only. No modifications to your own user permissions are allowed.

Deleting user

You can remove users from the Kyndryl Bridge account when they no longer require access. Follow these steps to delete a user:

Click the overflow menu next to the user that you want to delete.

Select Delete User and confirm your action.

You can delete users in bulk from the Users tab. Simply check the box next to the users that you want to delete from this account and select Delete.