Users (Merge)

enables the users page to provide a centralized location for managing user access within a account from this section, administrators can invite and onboard kyndryl and non kyndryl users, assign access groups and permissions, monitor user and invitation status, update user memberships and remove users when access is no longer required this helps ensure that users have the appropriate level of access while maintaining secure and controlled account administration prerequisites to invite users to invite users in you must have the administrator role in the account valid email addresses (up to 10) must be available for each user access groups and any required roles should be predefined ensure understanding of which access groups apply to kyndryl vs non kyndryl users accessing the users page from the main menu , go to administration → → users viewing a list of users by accessing the users page, you are presented with three different cards providing relevant information for the account administrator the total users card displays the total number of users in your account the active users card displays the total number of active users in your account users who have not activated their account yet (pending status) are omitted from this total the pending invites card displays the total number of users who have not activated their accounts yet inviting new users administrators can invite both kyndryl and non kyndryl users to a account, assign them to access groups, and optionally apply access policies during the invitation process up to 10 users can be invited at a time, with the appropriate roles and permissions assigned upon onboarding this capability streamlines user onboarding, supports role based access management and helps ensure secure access through user validation and policy controls access management only grants access to the kyndryl bridge account if you need access to a specific service, follow the steps described in understanding bridge access management docid\ zrxu g76drxwkhibkquf to invite new users to a account, click the invite users card and follow these steps add user select the user type (internal kyndryl users or external non kyndryl users) enter the email address of the invitee(s) in the box you can add up to 10 different email accounts and validate them by pressing the "bar" key or "enter" key on your keyboard select next assign to bridge access group select the access group(s) where the invitee needs to be associated by selecting the box next to the corresponding access group to learn more, see access groups docid\ ajbecjpv7ehi6phhuklef optionally, select assign to service access groups for specific tools or services example collabdrive administrator, collabdrive viewer kyndryl specific access groups (e g , kyndryl account manager) are only available when inviting kyndryl users access groups are created by default and cannot be customized use the following table as a reference when assigning bridge access groups \<font color="#f3f4f6"> user type \</font> \<font color="#f3f4f6"> who needs to \</font> \<font color="#f3f4f6"> select the access group(s) \</font> access groups customer administrator can view, create and modify consultations can view, create, modify and delete quotations can convert quotations to subscriptions can view, create, modify and delete subscriptions can view notifications can invite users to account can invite users to the customer engament hub can view, create and modify own support tickets can view support tickets created by all users within an account can view, create, modify and delete api keys can view and create assessments administrator customer buyer can view, create and modify consultations can view, create, modify and delete quotations can convert quotations to subscriptions can view, create, modify and delete subscriptions can view notifications can view, create and modify own support tickets can view, create, modify and delete api keys can view and create assessments contributor customer technical user can view, create and modify consultations can view quotations can view subscriptions can view notifications can view, create and modify own support tickets can view, create, modify and delete api keys operator basic customer (minimum permissions) can view consultations can view quotations can view subscriptions can view assessments can view notifications can view, create and modify own support tickets viewer account administrator can view, create and modify consultations can view, create and modify quotations can convert quotations to subscriptions can view, create, modify and delete subscriptions can approve subscriptions can view notifications can invite users to account can view, create and modify own support tickets can view, create, modify and delete api keys can view and create assessments kyndryl account manager delivery partner can view consultations can view quotations can view and modify subscriptions can view notifications can invite users to account can view, create and modify own support tickets can view, create, modify and delete api keys kyndryl delivery team dpe cpe kyndryl aiops access groups kyndryl aiops administrator aiops integrated administrator kyndryl aiops technical user aiops integrated operator basic kyndryl aiops user (minimum permissions) aiops integrated viewer service access groups document administrator can view, download, upload, modify and delete documents collabdrive administrator document viewer can view and download documents collabdrive viewer customer partner and consult partner can view go to market hub can create assessments based on the recommendations listed can update the status of the assessments can promote recommendations gtm experience administrator go to market team (delivery partner, enterprise architect, technology advisor) can view go to market hub gtm experience viewer select next assign access policies (optional) select the scope of the service you want to assign to the invitee, including roles to learn more, see access policies docid\ nb3bzm bsa3w7aefpbdzs select next review the summary including user email addresses user type (kyndryl or non kyndryl) assigned access groups assigned access policies (if applicable) click send invite to complete the onboarding process after sending an invitation, you can monitor the user's onboarding progress and invitation status from the users page the following outcomes may occur invited kyndryl users will appear in the users list with active status, if the user is already part of any other bridge account invited non kyndryl users will appear in the users list with a pending status once non kyndryl users or a new kyndryl user to accepts the invitation, their status will change to active if the invite fails, detailed error messages will help identify the issue user invitation e mail an email invitation is automatically sent to the invited user with instructions to access the account and complete the onboarding process such user must select the activate \<customer name> account link in that email and should follow the user onboarding docid\ gyq4gimmed2mqvaa3efov process to become a new member in your account only kyndryl com email ids can be added to these access groups note that some services are only visible by those in the kyndryl named access groups because they are currently for internal use only service specific access groups, such as kyndryl , become available after the service subscription is activated account administrators must assign both a kyndryl bridge platform access role (viewer at a minimum) and a service specific access role the following message is sent to the user (click next and follow the on screen prompts) welcome \[username], you’ve been invited to join \[accountname] on kyndryl bridge use the procedure to sign in ensure your username is associated with kyndryl id before you proceed to the next step as it’s required to activate your account follow the instructions later in this email if you need to set up your kyndryl id click the activation link below enter your username example kbsvtadmin2\@kyndryl modernops kb ist awsapps com mailto\ kbsvtadmin2\@kyndryl modernops kb ist awsapps com the activation link can be used only once and it expires in 30 days managing user invitations after users are added to a account, administrators can manage their account invitation lifecycle from the users page available actions include resending or revoking invitations, viewing invitation details, updating user membership and access groups and removing users from the account as needed viewing invitation details the invite details shows invitation sent and expiration dates, status, and access groups assigned to that user however, this option is only available to users with a pending invitation follow these steps to view the user invitation details select the overflow menu next to the user that you want to learn more about select invite details resending invitation you can resend an invitation to users who have not yet accepted their invitation or completed the onboarding process follow these steps to resend a user invitation select the overflow menu next to the user that you want to resend the invitation to select resend invite and confirm your action revoking invitation you can revoke a pending invitation to prevent a user from accessing or activating the account through the invitation link follow these steps to revoke a user invitation select the overflow menu next to the user from whom you want to revoke the invitation select revoke invite and confirm your action editing membership you can update a user's membership by modifying the access groups assigned to users with an active status follow these steps to edit user membership select the overflow menu next to the user that you want to edit select edit membership select or unselect the access groups that you want to assign or remove from the user select assign deleting user you can remove users from the account when they no longer require access follow these steps to delete a user select the overflow menu next to the user that you want to delete select delete user and confirm your action you can delete users in bulk from the users tab simply check the box next to the users that you want to delete from this account and select delete