Cloud Services

Cost & Asset Management

Service ordering
Published On May 10, 2024 - 4:50 PM

Service ordering

Order sets of cloud services (service offerings) from the Catalog. The ordering process includes setting parameters and configuring the services.
When you select a service offering, you will be led through a series of forms in which you will be prompted to input any information that the system needs to provision the service offerings into
service offering instances (SOIs)
. These forms vary from service offering to service offering, and the forms might be programmed to vary based on user input, so there is no one standard way to order services. This section covers the basics of the operation:

Using the Catalog page

You order multicloud services from the Enterprise Marketplace
Catalog
page, which displays the public and private cloud and IT services available for provisioning. To learn more about navigating to the different services from each tenant, refer to Landing page navigation or Kyndryl Bridge Landing page navigation.
The
Catalog
page provides a list of the available service offerings and some basic information about each one in tiles. The top section is the
Featured Services
section. It contains random assortment of
Featured
,
Popular
,
New
, and
Official
service offerings. All of the available service offerings are shown in the
All Services
section below. Scrolling past the Featured Services section will automatically collapse the filters section. For more information about a service offering, click the
Actions
icon Actions icon and select
Learn More
. Details provided include feature descriptions with links to more information about the service.
Filtering the service offerings
Enterprise Marketplace provides filter and search features to help you find service offerings on the
Catalog
page. Service offerings must match one of the criteria within a section (
Category
,
Provider
, and
Label
) like an OR operand, and must match one criteria each in all of the sections like an AND operand. For example, if you select
Solution Templates
as a
Category
and both
Amazon
and
Azure
in the
Provider
section, service offerings that are solution templates provided by either Amazon or Azure are displayed.
  • Search Catalog:
    Enter any search terms and press
    Enter
    . Service offerings that match any of the terms are displayed. Both the Service Offering Names and Descriptions are searched.
  • Category:
    Select one or more categories of service offerings.
  • Provider:
    Select one or more providers of service offerings.
  • Label:
    Select any labels that you want to search on. The colored labels are defined by Kyndryl, and the non-colored ones are user defined.
All of the filters that you select are shown in the
Applied Filters
section. Click the filter to remove it.
Bookmarking your favorite service offerings
If you use a particular service offering often and want to be able to find it quickly, you can bookmark it. To do so, click the
Bookmark
icon Bookmark icon to add the
My List
label to the service offering. You can then search for that label as explained previously. Click the icon again to remove the bookmark.

Ordering services

If you want to place an order for a service offering, you must complete the following basic tasks:
  • Select and configure the services:
    You can select a single service offering. Alternatively, you can add multiple service offerings into a shopping cart so that you can send them all for approval at once. For more information, see Using the shopping cart.
  • Add managed services to an order, when available and applicable:
    If your system is configured to do so, you might be able to added add-on managed services to your order. For more information, see Adding managed services to an order.
  • Review and place the order
Enterprise Marketplace displays the applications and environments selected for your order while you configure the order. The further along the configuration, the more selected applications and environments are displayed. Note that only applications and environments compatible with the chosen configurations are displayed.
The Service Offerings that are available are divided into two categories: Services and Patterns. Services are individual Service Offerings, whereas Patterns are bundled services that contain multiple Service Offerings.
Search currently only functions for the tab that you have open.
Patterns can have parameters that are linked together so that what you select in one Service Offering is automatically entered into a parameter in another. Ordering and configuring a Quote works just like a single Service Offering, but you will be taken through all the chained Service Offerings in order on the
Additional Parameters
tab, with the chained parameters being unable to be changed. The Service Offering that you are working on is shown in the left column on the
Additional Parameters
tab as shown in the following figure. The names of the Service Offerings will either be the name of the original service offering, including Copy if there are duplicates, or aliases added during the creation of the Pattern. You must advance using the
Next
and
Previous
buttons. You cannot skip to another Service Offering.
Patterns cannot currently be save in shopping carts.

Selecting and configuring services

The kinds of information that must be entered varies by service offering, but generally you will need to complete the following steps:
  1. Configuring main parameters to define service type
  2. Configuring additional parameters to reserve service instances
  3. Configuring and adding managed services
  4. Reviewing the order
  5. Submitting the order
For the purpose of beginning the process, click the
Actions
icon Actions icon for the service offering and select
Place Order
. You can also place an order from the details section of the service offering. Click the
Actions
icon Actions icon for the offering and select
Learn More
. Select the version that you want to order and click
Configure
.
You can only select a different version than the default from the service offering’s
Details
page.

Configuring main parameters to define service type

On the
Main Parameters
tab, enter the following parameters for the service instance:
  1. In the
    Service Instance Prefix
    field, enter a prefix for the service instance. The prefix can be, for example, a name that relates to the date or the purpose of the service instance. The prefix must begin with a letter and can include alphanumeric characters and hyphens, but not any other special characters. It has a maximum of 50 characters.
  2. Select how many iterations of the service offering that you want in the
    Quantity
    field. If multiple instances are not allowed, this field will be grayed out.
  3. If you want to submit the service offering in a bundle with others, click
    Yes, add to a shopping cart
    . For more information, see Using the shopping cart.
  4. Depending on the type of service being configured, select the team, organization, or provider account associated with this type of this service. For some services, you may need to select more than one of these associations.
  5. Click
    Next
    to continue to the next screen, or
    Previous
    to return to the previous section. Click
    Cancel
    to discard the order.
Enterprise Marketplace adds the suffix Enterprise Marketplace-XXXXXXXY to each new service instance. XXXXXXXY represents seven random system-generated alphanumeric characters. The letter Y represents the quantity selected for the service instance. A provisioned service instance with a single quantity looks like the following:
NewService-Enterprise Marketplace-GRA90MR-1
.

Configuring additional parameters to reserve service instances

The
Additional Parameters
tab provides forms that you need to fill out to provide the other parameters needed to provisioned the service offering. Additional parameters for reserved service instances can require regional and instance definition, including defining the region and service area in the region, as well as service platform and length of offering. These sections and fields vary based on the service offering, so no details can be provided. Fill in the information requested and click
Next
to continue to the next screen, or
Previous
to return to the previous section. Click
Cancel
to discard the order.
Reserving services instances gives you the service you need only for the time you have reserved it. A reserved instance provides a discount of up to 75% over on-demand service instance pricing.

Adding managed services to an order

Infrastructure that includes middleware can be added to an order as an add-on managed service if IMI is part of your solution. If this option is available, the option to apply IMI add-on services to the order appears in the tab after order configuration is completed and before order review.
Add-on managed services include the following types of services:
  • VMware with the Websphere application
  • Integrated Managed Services (IMI) custom operations
Complete the following steps to add managed services to an order:
  1. Select the desired managed service. Only applicable services are available for selection.
  2. Enter a name for the add-on managed service. The name can be, for example, a name that relates to the date or the purpose of the managed service.
  3. Select the name of the provider account.
  4. Click
    Next
    to save the configuration.
  5. Close the add-on configuration page.
  6. Check the status bar near the top of the
    Configure Service
    window to ensure the managed service add-on has been applied to the order.
  7. Click
    Next
    .

Reviewing the order

Ensure that the configured service is correct by reviewing the order details and the order summary. The order summary appears on the right side of the window. If information is incorrect, click
Previous
to return to the window where the incorrect information was entered, correct the faulty information, and then click
Next
until you return to the order summary.

Placing the order

If you want to place the order, click
Submit Order
. A confirmation dialog appears with links to return to the
Catalog
page.

Using the shopping cart

The Enterprise Marketplace shopping cart enables buyers to place orders with multiple services. Buyers can also request multiple quantities for each service in the shopping cart and view the detailed Bill of Materials (BOM) for each order.
The system automatically updates and saves the shopping cart when a service is added or removed from the shopping cart.
Users can perform the following actions on shopping carts:
  • Create and manage multiple shopping carts
  • Configure and add services to a shopping cart
  • Transfer shopping carts to another user on the same team
  • View the updated service count and the saved shopping cart
  • Empty the shopping cart
  • Edit the quantity in the cart
  • View and export the shopping cart bill of materials (BOM)
  • Delete the shopping cart
  • Disable the shopping cart feature
  • View the total estimated cost for the all the services in the shopping cart
For more information, see Shopping carts in Enterprise Marketplace.

Reviewing charges in the Bill of Materials

After you submit the order, you can view the Bill of Materials (BOM) for the new service on the following pages in Enterprise Marketplace:
  • Catalog
  • Shopping cart
  • Order history
  • Approve orders
  • Inventory
The following line-item charges are displayed in the BOM:
  • Recurring charges
  • Estimated usage charges
  • One-time changes
Estimated costs in the BOM do not include provider, regional, or any other tax such as sales or value added tax (VAT).
For information on these charges, see Analyzing Charges in the Bill of Materials (BOM).

Customizing categories

The
Categories
section in the upper left allow you to quickly find service offerings. Enterprise Marketplace includes a number of built-in categories, but you can also create your own and reorder the list as needed.
Built-in categories are indicated by an
Enterprise Marketplace
flag.

Creating new categories

To create a new category, complete the following steps:
  1. In the
    Categories
    section, click
    Manage
    .
  2. In the
    Manage Categories
    window, click
    Add Category
    .
  3. In the
    Add Category
    window, enter a name for your new category in the
    Category Name
    field and click
    Add
    .

Managing your categories

To manage your categories, complete these steps:
  1. In the
    Categories
    section, click
    Manage
    .
  2. In the
    Manage Categories
    window, make any combination of the following changes and then click
    Save Layout
    :
    • Reorder your categories:
      You can move individual categories by dragging them into position. In addition, you can sort them by alphabetical order (
      Sort (A-Z)
      ) by clicking the link once (in ascending order) or twice (in descending order).
    • Deactivate a category:
      Click the toggle switch for the category. If the category contains active service offerings, you will be warned that they will no longer be visible to your buyers. Click
      Deactivate
      to confirm.
    • Delete a category:
      Click the
      Trash can
      icon Trash can icon for the category. If the category contains service offerings, those service offerings will be moved to the Other Services category. You cannot delete the built-in categories.
All changes are saved automatically.
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