---
title: Signing up and logging in
slug: signing-up-and-logging-in
docTags: 
createdAt: 2026-04-29T13:59:52.186Z
---

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### I did not receive my invitation email. What should I do?

1. Check spam/junk folders and corporate email filters.
2. Confirm with your Kyndryl Bridge Account focal that the invitation was sent to the correct address.
3. Ask the Kyndryl Bridge Account focal to resend the invitation.
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### What should I do if my invitation link is expired or not working?

1. Request a new invitation from your Kyndryl Bridge Account focal.
2. Use the invite link to register; do not start registration from a public page.
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### Why is my enterprise account not visible after I log in?

1. Sign out, then sign in again using the invitation activation link.
2. If you have access to multiple Accounts, verify you selected the correct enterprise account in the header.
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### How can I complete MFA if I lost my device or cannot access it?

1. Use a backup MFA method.
2. If none is available, contact your internal IT or Kyndryl Bridge Account focal to reset MFA.
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### How do I fix issues when Okta FastPass fails?

1. Try username/password sign-in and complete MFA.
2. Clear browser cache and cookies, then retry.
3. If the issue persists, contact your internal IT or the Kyndryl Bridge support desk (email: bridge\_support\@kyndryl.com).
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### My organization uses a federated identity provider (IDP). How do I sign in?

1. Use the same corporate email address that is federated with Kyndryl ID.
2. If federation is not configured, ask your internal IT or Kyndryl Bridge Account focal to enable it.
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### What should I do if I forgot my password?

Use your organization’s password recovery option on the sign-in page (if enabled) or contact internal IT.
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### What browsers are supported?

- Supported browsers are Google Chrome, Microsoft Edge or Mozilla Firefox.
- Safari is not supported.
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### What should I do if I still need help?

1. Open a support request from the Kyndryl Bridge support page, or contact your Kyndryl Bridge Account focal.
2. If assistance is still needed, please email details to Kyndryl Bridge support desk (bridge\_support\@kyndryl.com)
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### Why do I see Access Denied after signing in?

Your user might not have the required application permissions yet. Contact your Kyndryl Bridge Account focal to confirm your access groups and entitlements.
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