FAQs
Signing up and logging in
- Check spam/junk folders and corporate email filters.
- Confirm with your Kyndryl Bridge Account focal that the invitation was sent to the correct address.
- Ask the Kyndryl Bridge Account focal to resend the invitation.
- Request a new invitation from your Kyndryl Bridge Account focal.
- Use the invite link to register; do not start registration from a public page.
- Sign out, then sign in again using the invitation activation link.
- If you have access to multiple Accounts, verify you selected the correct enterprise account in the header.
- Use a backup MFA method.
- If none is available, contact your internal IT or Kyndryl Bridge Account focal to reset MFA.
- Try username/password sign-in and complete MFA.
- Clear browser cache and cookies, then retry.
- If the issue persists, contact your internal IT or the Kyndryl Bridge support desk (email: [email protected]).
- Use the same corporate email address that is federated with Kyndryl ID.
- If federation is not configured, ask your internal IT or Kyndryl Bridge Account focal to enable it.
Use your organization’s password recovery option on the sign-in page (if enabled) or contact internal IT.
- Supported browsers are Google Chrome, Microsoft Edge or Mozilla Firefox.
- Safari is not supported.
- Open a support request from the Kyndryl Bridge support page, or contact your Kyndryl Bridge Account focal.
- If assistance is still needed, please email details to Kyndryl Bridge support desk ([email protected])
Your user might not have the required application permissions yet. Contact your Kyndryl Bridge Account focal to confirm your access groups and entitlements.