--- title: Onboard an account slug: onboard-an-account docTags: createdAt: 2026-07-07T21:12:44.450Z --- Intelligent Recovery Service uses AIOPS platform services like Automation Service, and CACF to provide Orchestration and Monitoring for DR and CIR Solutions. The following instructions guide you through the steps to gain access, and enable the account. # Prerequisites 1. Account should be onboarded to Artificial Intelligence for IT Operations - Owner Account DPE. 1. To request the Onboarding of accounts in Intelligent Recovery Service, accounts must be previously deployed in Artificial Intelligence for IT Operations, to make this request follow [Account Onboarding to Integrated AIOps](https://kyndryl.sharepoint.com/sites/IntegratedAIOps/SitePages/Onboarding.aspx?OR=Teams-HL\&CT=1717518531925\&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiI0OS8yNDA1MDMwNzYxNCIsIkhhc0ZlZGVyYXRlZFVzZXIiOmZhbHNlfQ%3D%3D#new-onboarding-process) steps. 2. For **Strategic Markets** clients, fill out this [Onboard Form](https://kyndryl.sharepoint.com/sites/Strategic-Markets-Innovate/SitePages/Onboard-Form.aspx) to start with the necessary processes. 2. Account should be onboarded to [Account Onboarding to CACF](https://kyndryl.sharepoint.com/sites/CACF/SitePages/CACF%20Delivery/Account%20Onboarding.aspx) - Owner Account team. 3. Onboarding account to [Automation Service](https://kyndryl.sharepoint.com/sites/CTO-Automation/SitePages/Automation-Service-Enablement.aspx#step-1.3-request-the-profile-via-arms-https-bat.bats.kyndryl.net-arms2-user-accessassignments%20%20https%3a//kyndryl.sharepoint.com/sites/CTO-Automation/SitePages/Automation-Service-Enablement.aspx%23step-2-setting-up-the-execution-platform) - Owner Account team.  # Onboard an account To onboard an account, follow the steps below: 1. Enable Resiliency Intelligent Recovery Service Catalogue - Owner- Account DPE. - To enable or subscribe Intelligent Recovery Service to an account, the user must have **account-admin** privileges for that account (Organizational Unit). 2. Log in to the delivery.kyndryl.net 3. From the main menu, click **Administration** and go to **Enablement**. ![](https://api.archbee.com/api/optimize/QU1TIK52ntw5Jsos0uOt5/j0emPC-n2021Vx5TKP6xm_screenshot-2026-07-08-at-85801-am.png) 4. In the **Section** dropdown, select** Intelligent Recovery.** ::Image[]{src="https://api.archbee.com/api/optimize/fNEeV2bO-J-V0NK1eH_VR/v-d36sFJsaxBRtCMbRc4H_image.png" size="95" isUploading="false" width="948" height="366" darkWidth="948" darkHeight="366" showCaption="false"} 5. Find** Incident Recovery **in the services list and click **Manage.** ![](https://api.archbee.com/api/optimize/fNEeV2bO-J-V0NK1eH_VR/e5Cte6agDK3IrX32GHlqO_image.png) 6. On the next page, click **Subscribe** to enable the service. 7. Determine your [Access Profile ](https://app.archbee.com/docs/9byBUTcg0npJ8Y72MW4ZY/0A_ZR6GNlnKsUvb5eglPi)- Approval - Account DPE. 8. Request the profile, Individual via **ARMS**. 9. Access Intelligent Recovery Service. ## Owner - Intelligent Recovery Service Delivery - Data collection for onboarding customer workloads onto Intelligent Recovery Service. - Inventory and runbooks. - Exercise to determine the out of box solutions and customize the blueprint and solution if required. - Develop a solution guide. - Implement customization if required. # Configuring Tower for Intelligent Recovery Service operations ### Owner – Delivery and Account TAA 1. Add Resiliency specific variables to Tower: In the tower setting, update the following: - SFS\_UPLOAD\_URL  will be in the Job Settings - sfs\_url\_folder will be taken from the inventory ::Image[]{src="https://api.archbee.com/api/optimize/fNEeV2bO-J-V0NK1eH_VR/ib147cHycmtsH7a6DIWpD_image.png" size="80" isUploading="false" width="960" height="126" darkWidth="960" darkHeight="126" showCaption="false"} ::Image[]{src="https://api.archbee.com/api/optimize/fNEeV2bO-J-V0NK1eH_VR/JMjUp7dMIKpCUT6xIxfXX_image.png" size="60" isUploading="false" width="877" height="642" darkWidth="877" darkHeight="642" showCaption="false"} 2. Add Hosts with define credential type. The details are as follows: - **Credential Type \*: **Red Hat Ansible Automation Platform - **Red Hat Ansible Automation Platform:** URL - **Username**: User ID (This field is optional) - **Password**: Password (This field is optional) - **Auth Token:** Token ID ((This field is mandatory) - **Organization**: Current Organization Mapped to the Organization of the Client - Name of the Credentials should be **\\_cred\_tower** Create Project and select the right Solution(blueprint)- [Setup and Configuration](https://app.archbee.com/docs/9byBUTcg0npJ8Y72MW4ZY/JZfMm9EZPN1ZcolA5cX11). :::hint{type="info"} Steady State Operations - The user must have **Incident Recovery Viewer** role privilege. ::: ## (Optional) Netcool extension for Intelligent Recovery Service If the customers want to use the Netcool service (customer’s own service or Kyndryl’s Netcool service) for a consolidated view of the alerts, refer to the topic for the steps to deploy the Netcool extension of Intelligent Recovery Service. ## (Optional) Workflow approval configuration user guide The workflow approval configuration in Intelligent Recovery Service allows users to define approval requirements for workflows using the Bridge policy service. - Approval is configured by solution (blueprint) and operation type. - Supports single-level and dual-level approval. Policy service evaluates approval rules during workflow execution. ### Prerequisites Ensure that the following prerequisites are completed before the configuration: - Policy service enabled. - GitHub repository for policy bundles available. - GitHub access token with read access. ### High-level flow User the following steps to configure workflow approval: 1. **Create new GitHub repository: ** - Create a new repository. Refer this README to create a Github Repo for policies: *https\://github.com/kyndryl-cto/bdg-gps-res-kirs-workflow-approval-policy-template/blob/main/README.md* - Follow the policy bundle folder structure (Rego + data.json). Use sample template repository: *https\://github.com/kyndryl-cto/bdg-gps-res-kirs-workflow-approval-policy-template* ### Create GitHub connection To create a GitHub connection, see the following steps: 1. Navigate to **Bridge** → **Connections Management.** 2. Add **GitHub Content Connection**. 3. Provide **repository URL, username, token, branch.** ### Create policy bundle - *https\://kyndryl.sharepoint.com/sites/Policy-and-Automation/SitePages/Policy.aspx#creating-policy-bundles* - *https\://kyndryl.sharepoint.com/sites/Policy-and-Automation/SitePages/POA-Onboarding-and-Enablement.aspx#manage-policy-bundles* 1. Navigate to **Manage & Administer** → **Policy Management**. 2. Click **Create Bundle**. 3. Provide **bundle name** as approval policy. 4. Select GitHub connection and repository details. ### Publish and activate policy bundle *https\://kyndryl.sharepoint.com/sites/Policy-and-Automation/SitePages/POA-Onboarding-and-Enablement.aspx#publish-policy-bundle* 1. Build the bundle. 2. Publish the bundle. 3. Activate the account. 4. Only Active bundles are used during workflow execution. # Subscribing to Intelligent Recovery Service dashboards The following dashboards are available for subscription for Intelligent Recovery Service: - SLO Dashboard - Cyber Recovery Dashboard - Automation Execution Dashboard - Observability Dashboard - Audit and Traceability Dashboard ## Prerequisites Before you subscribe to the dashboards of Intelligent Recovery Service, you need to have approved access **Insights-service-administrator** role in ARMS. 1. Click **Enablement**. 2. In the search field of the **Common** **Catalog** screen, type the name of the dashboard. 3. Click **Manage**. 4. Click **Subscribe**. ::Image[]{src="https://api.archbee.com/api/optimize/fNEeV2bO-J-V0NK1eH_VR/XT287PdI2TuKNyJOu2Lj9_image.png" size="80" isUploading="false" width="1431" height="538" darkWidth="1431" darkHeight="538" showCaption="false"}