--- title: Navigate to Access Request Management page slug: navigate-to-access-request-management-page docTags: createdAt: 2026-08-12T12:09:47.455Z --- Navigate to the Access Request Management page to manage your access to Kyndryl Bridge accounts and access groups. This page provides a centralized location to view your account memberships, submit new access requests, track request status and review access-related information. Follow the below path to navigate to the **Access Request Management** page: From the Kyndryl Bridge main menu :inlineImage[]{src="https://api.archbee.com/api/optimize/QU1TIK52ntw5Jsos0uOt5/NK7Yw9tQgnlqBGwu7eG4H-20260601-205917.svg" alt caption width="57" height="57"}, go to **Administration**→ **Access Management **→ **Access Request Management**. This action displays the **Access Request Management **page. ## My Accounts tab The **My Accounts **tab displays the Kyndryl Bridge accounts you have access to and provides information about your assigned roles and permissions. To access the My Accounts tab: 1. Navigate to the **Access Request Management** page. 2. Select the **My Accounts** tab. This tab provides a centralized view of all accounts and access groups associated with your user ID, including: :::Paragraph{listStyleType="disc" indent="2"} **Account Name:** Displays the account name. ::: :::Paragraph{listStyleType="disc" indent="2"} **Account ID:** Displays the unique account identifier. ::: :::Paragraph{listStyleType="disc" indent="2"} **Country:** Displays the account's country. ::: :::Paragraph{listStyleType="disc" indent="2"} **Segment ID:** Displays the associated business segment identifier. ::: :::Paragraph{listStyleType="disc" indent="2"} **Account Description:** Provides a brief description of the account. ::: 2. **Identify the account name and expand an account** to view the access groups associated with it, including: - **Access Group Name:** Displays the access group name. - **Members:** Shows the number of members in the access group. - **Description:** Provides a brief description of the access group. - **Status:** Displays the current status of the access group. 3. Select **View Details **to view the account details, including customer accounts, service provider accounts and all access groups associated with a specific account. 4. The **View Membership Only **toggle on the account details page controls which access groups are displayed for the selected account. Use this toggle to switch between viewing only your current memberships and all access groups available within the account. - **View Membership Only = On**: Displays only the access groups that you currently belong to within the selected account. This view helps you quickly review your existing access and permissions. - **View Membership Only = Off: **Displays all access groups available within the selected account, including both the access groups you already belong to and those you do not currently belong to. This view helps you identify additional access groups that may be available and request access to them through the Edit Access workflow. ## My Request tab **My Requests **tab displays all access requests submitted by the user, including request details, approval status, submission date and available actions. From this tab, users can also track the progress of access requests, review request information and monitor approval outcomes for requested Kyndryl Bridge accounts and access groups. To access the My Requests tab: 1. Navigate to the **Access Request Management** page. 2. Select the **My Requests** tab. The request table displays the following information: :::Paragraph{listStyleType="disc" indent="2"} **Request Date: **The date the access request was submitted. ::: :::Paragraph{listStyleType="disc" indent="2"} **Account Name: **The name of the account for which access was requested. ::: :::Paragraph{listStyleType="disc" indent="2"} **Access Groups:** The access groups included in the request. ::: :::Paragraph{listStyleType="disc" indent="2"} **Account ID: **The unique identifier of the requested account. ::: :::Paragraph{listStyleType="disc" indent="2"} **Country: **The country associated with the requested account. ::: :::Paragraph{listStyleType="disc" indent="2"} **Reviewer: **The approver assigned to review the request. ::: :::Paragraph{listStyleType="disc" indent="2"} **Status: **The current state of the request, such as Pending, Approved, Rejected, Cancelled or Expired. ::: Locate the request you want to review and **expand it **to view the access group details associated with the request: :::Paragraph{listStyleType="disc" indent="2"} **Access Groups**: The access groups included in the request. ::: :::Paragraph{listStyleType="disc" indent="2"} **Service**: The service associated with the access group. ::: :::Paragraph{listStyleType="disc" indent="2"} **Description**: A description of the access group. ::: :::Paragraph{listStyleType="disc" indent="2"} **Members Count**: The number of members assigned to the access group. ::: From this page you can perform the following **actions**: - **View Details** Click the **ellipsis** (...) **menu** and select **View Details**. The **Request Details** page opens, where you can review request information, including: :::Paragraph{listStyleType="disc" indent="2"} **Account details:** Displays the selected account information. ::: :::Paragraph{listStyleType="disc" indent="2"} **Access groups:** Shows the requested access groups. ::: :::Paragraph{listStyleType="disc" indent="2"} **Request justification:** Displays the reason for the access request. ::: :::Paragraph{listStyleType="disc" indent="2"} **Access group descriptions:** Provides details about the requested access groups. ::: :::Paragraph{listStyleType="disc" indent="2"} **Approval or rejection comments:** Shows comments provided by the approver. ::: :::Paragraph{listStyleType="disc" indent="2"} **Approval or rejection dates:** Displays when the request was approved or rejected. ::: :::Paragraph{listStyleType="disc" indent="2"} **Approver information and request status:** Shows the approver details and current request status. ::: - **Cancel Request** Click the **ellipsis** (...)** menu** and select **Cancel**. Available only when the request is in Pending status. Use this action to withdraw a request before it is reviewed by the account administrator. Access requests cancelled by the requestor are retained for **30 days** from the date they reach the **Expired** state. After the retention period ends, these requests are automatically removed from the system. # Request access for Kyndryl Bridge accounts Additionally, users can request access if they are not currently a member of an account through one of the following two key flows: - **(Scope 1) Request access to a new Bridge account** (for users who are not members of the account). - **(Scope 2) Request access to different access groups** (for users who need access to additional access groups in an account they already belong to). Users **are **allowed to search for any account in the "Request Access" flow irrespective of whether user already has access to the tenant or not. ## Requesting access to a new Bridge account or request access to a different Access Group within an account    This request allows users who are not currently members of a Kyndryl Bridge account to request access to that account.  Follow these steps to initiate an access request to a Kyndryl Bridge or AIOps account that you are not currently a member of:  1. From the Access Request Management page, click **Request Access.** 2. Locate the account that you want to access. You can **search** for an account by name or use the **Country **and **Segment ID** filters to narrow the list of available accounts and click **Next.** 3. Select the access groups that you want to join for the selected account. You can request access to one or more access groups as part of the same access request. Access groups are organized into two categories: :::Paragraph{listStyleType="disc" indent="2"} **Bridge Access Groups **for platform-level access. ::: :::Paragraph{listStyleType="disc" indent="2"} **Service Access Groups** for service-specific access. For the Service Groups, use the **Filter by service name **option to narrow the list of access groups displayed in the table. ::: To access the Kyndryl Bridge functionality, users must belong to at least one Bridge Access Group. To ensure this requirement is met, the **Bridge Viewer** access group is selected by default when submitting an access request; this can be unselected as needed. The Bridge Viewer access group provides the minimum level of access required to use the Kyndryl Bridge functionality. 4. Enter a **business justification** (500 character minimum) for the access request and click **Next**.  5. Review the request summary and click **Submit**.    The Edit Access workflow creates a new access request for the selected account and does not modify previously submitted requests. If a submitted request is not reviewed by an account administrator within **30 days** of submission, its status is automatically updated to **Expired**.  Whenever an access request is submitted, the request is routed to the appropriate approver for review, and an email notification is sent to notify the approver of the new access request. # Requestor email notifications Requestors receive **email** notifications throughout the access request lifecycle to help them track the status of their requests and stay informed of any required actions. Requestors receive email notifications when: - The access request is **approved**. - The access request is **rejected**, along with **reason for rejection**. - The access request is **expired**. The email contains the following information: - Account name - Account ID - Approved access groups - Country - A direct link to the approved or rejected access request that routes users to the **My Accounts **page. - Contact information for Kyndryl Bridge Support.