Support tickets

learn how to complete a support request form, allowing users to report issues within the only users with an enterprise account are allowed to create support tickets by limiting access to specific accounts, we maintain the integrity of the system and ensure that we provide the level of support needed for customers and users if you do not have account, visit the portal page https //www kyndryl com/us/en/bridge and sign up for an account creating a request ticket you can create a support ticket from these two places, after logging into your account the footer of any page select the create support ticket link at the bottom of the page the support tickets page select create request in the create request page, you can request assistance for or for any of the services that you are subscribed to fill out the intake form with the following information where are you experiencing this issue? the possible options to choose from include the itself (issues in the or spaces), or any of the services that you are subscribed to if you are not subscribed to any services, this field is not displayed on the intake form how extensive is the impact of the issue you are facing? low single user / any environment – select if your issue is only impacting you, but in any environment (development, staging, production) medium multiple users / any environment – select if your issue is impacting a larger number of users in any environment (development, staging, production) high entire organization / production systems select if your issue is impacting your production environment for your entire team how urgent is this for your ongoing work? minor minimal disruption to experience without impacting business operations moderate noticeable impacts on experience without preventing the use of the service critical prevents using the service or significantly impacts the ability to use it question or issue title please provide us with some details make sure to explain in detail what the problem you are experiencing is, and what steps were taken to reproduce the issue click create to submit your ticket after you have submitted your ticket, you will be redirected to support page this is the place where you can track the progress of your tickets tracking the progress of your request to learn how to manage support tickets, see managing support tickets docid\ rprzidqjrz2chla6of0lr