The Agentic Solutions mode demonstrates the next phase of AI Assist — enabling autonomous agents to perform complex, multi-step reasoning and data retrieval tasks.

Each agent starts with a basic set of solutions that can be changed later. Agents follow a specific workflow, which is a sequence of tasks they complete together. The output is in read-only text; no actions or triggers are executed. You can switch configurations between available solutions, like DeepThink or IT Modernization Advisor, if those options are available.

Agentic Solutions is powered by two internal frameworks:

 a simplified, out-of-the-box drag-and-drop type of framework for creating basic agents and workflows.

 a developer-oriented framework supporting advanced, customizable agents with coding and integration capabilities.

Two example solutions are available during the Alpha phase:

 an out-of-the-box demonstration of CrewAI.

a LangGraph-based custom agentic solution, built by another team and deployed on the Bridge platform for demonstration.

Demonstrates autonomous, multi-agent reasoning

Allows users to interact with predefined agents for specific use cases (for example, migration planning or RCA document generation).

Must belong to at least one of the KAIF access groups: KAIF Admin, KAIF Editor, KAIF Viewer.

Access permissions to relevant operational datasets are required.

 access must request authorization before using this capability.

Performance may vary when multiple users run queries simultaneously; therefore, requests may queue and respond slowly.

The feature is meant primarily for demonstration; configuration screens for creating or managing agents are not yet available.

Uploading files to generate an RCA document  

Agentic Solutions mode supports file uploads to generate Root Cause Analysis (RCA) documents after an incident. The system analyzes the content of uploaded files to identify key incident details, contributing factors, and timelines, and compiles them into a structured RCA report.

This automation reduces manual effort, speeds up report creation, and helps maintain consistent incident documentation.

This feature is enabled by default for all 

From the right-hand panel, open the RCA Document Generator.

Upload one or more incident-related files.

Wait while the system processes the files. This may take a few moments.

When processing is complete, download the generated RCA document.

You can upload up to five files per session. Supported formats include PDF, PPT, and Word.

The maximum total file size is 10 MB per session.

The output is currently generated in PDF format only and is not available in editable formats such as PPT or Word.

Uploaded files are used only during the active session to provide context-aware responses. The content is not stored in the knowledge base and is not retained after the session ends.

Agentic Solutions Mode

Leverage for Business Automation: Use AI and automation to transform business processes and drive measurable business impact.

Support Hybrid Enterprise Mgt, Security, Compliance & Resilience: Unify operations and deliver consistent management across hybrid environments from core to edge.

Enhanced Integration: Connect systems data through secure, high-quality integrations that accelerate business flow.

Enhanced Insights & Observability: Turn data into actionable insights with consistent visibility across managed and non managed estates.

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